Payments
Information regarding HotDoc Payments
Using HotDoc Payments
- How do I set up HotDoc payments for my appointments?
- How do I enable payment pre-authorisation settings for my appointment types?
- How to manage failed payments for Appointments
- What does each tab in the Payments Booking Activity mean?
- How do I enable Payment Automations for Best Practice (automatically collect and receipt invoice)
Payments Troubleshooting and Advice
- HotDoc Payments Pre-authorisation Minimum Connection Requirements
- Why didn't an invoice automatically receipt that has been successfully paid in HotDoc?
- How do I cancel a request for payment without cancelling the appointment?
- Why was a patient exempt from being sent an automatic payment request for their online or practice booked appointment?
- How should we process a patients Medicare Rebate for appointments paid for via HotDoc?
Payments Reporting and Reconciling
- How do I reconcile my payments to my invoices if I pass on the processing fee to patients?
- How do I reconcile my Payments if my practice absorbs the processing fee?
- How do I reconcile my HotDoc payments to the receipts in my practice software?
- How do I use Payments Reporting to reconcile payouts to bank accounts?
- How do I view Payments Reporting in the Dashboard?