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Payments

Information regarding HotDoc Payments

  • How do I set up HotDoc payments for my appointments?
  • How can I turn a practitioner on/off for Payments?
  • How to collect a payment for a patient's appointment
  • Payments - The Patient Journey
  • How to exempt a patient from adding a payment method for their appointment
  • How do I enable payment pre-authorisation settings for my appointment types?
  • How to enable Debt Prevention (automatic invoice collection of overdue payments)
  • How to set up Patient Payments Preference for HotDoc Payments
  • What do the different payment statuses in the sidebar mean?
  • How we manage payment security at HotDoc
  • How do I view Payments Reporting in the Dashboard?
  • How do I reconcile my HotDoc payments to the receipts in my practice software?
  • How do I use Payments Reporting to reconcile payouts to bank accounts?
  • How do I enable Payment Automations for Best Practice (automatically collect and receipt invoice)
  • How to set up Direct to Practitioner Payouts for Payments
  • How to create, refund or cancel a HotDoc 'Payment Request'
  • How to manage failed payments for Appointments
  • Why didn't an invoice automatically receipt that has been successfully paid in HotDoc?
  • What does each tab in the Payments Booking Activity mean?
  • How do I cancel a request for payment without cancelling the appointment?
  • Why was a patient exempt from being sent an automatic payment request for their online or practice booked appointment?
  • HotDoc Payments Pre-authorisation Minimum Connection Requirements
  • How do I reconcile my payments to my invoices if I pass on the processing fee to patients?
  • How do I reconcile my Payments if my practice absorbs the processing fee?
  • How do I generate a CSV of my Payments Report?  
  • How do I set up my Payments to pass the fee on to the patient?
  • How should we process a patients Medicare Rebate for appointments paid for via HotDoc?
  • How do I refund a HotDoc Payment for an appointment to the patient?
  • Why wasn't an invoice synced to the Dashboard?
  • How to set up a Payment Provider to start using HotDoc Payments and Quick Consults
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