Question

How should we process a patients Medicare Rebate for appointments paid for via HotDoc?

Solution

There are a few different options to claim a patients Medicare rebate. 

1. Your Practice can make an online electronic claim to Medicare, once you have finalised the receipt with the full cost of the appointment and the invoice has been processed as paid in your Practice Management Software. 
   • We recommend that the receipt is only the cost of the appointment, no line items should be added for processing fees 
     
     
   • We recommend entering the HotDoc payment in the receipt as Direct Credit/Direct Deposit 
     
     
   • You can learn more about sending the claim to Medicare with the links below:
     • Medicare Online options for health professionals
     • BP Online claiming for private
     • Online claiming with Pracsoft
     • Patient claim with Zedmed 
       
       
       
2. The Patient can claim their Medicare rebate, once you send them an invoice of their receipt from your practice software. 
   • They can do this online using myGov or the Medicare mobile app https://www.servicesaustralia.gov.au/medicare-online-account-help-submit-claim 
     
     
   • For more options, they can use Medicares resources here: https://www.servicesaustralia.gov.au/medicare-claims  
     
     
   • The patient will also receive an email once you have collected the payment in the Dashboard, with the full charge you have set in the HotDoc Dashboard. This email will also contain some useful information about how a patient can claim their Medicare rebate 

Example of email confirming charge and rebate links