- Bookings
- Can my clinic use HotDoc's Flu Vaccine management solution?
- Will it be possible to book a nurse and doctor in the same appointment?
- Will it be possible to allow multiple bookings per one appointment slot?
- How do I add a Flu Vaccine appointment type or practitioner in my clinical software? (Best Practice, PracSoft, Zedmed)
- Can I add a message with extra information for flu vaccine appointments?
- Forms
- Will HotDoc have a process of capturing consent for flu vaccine appointments?
- How do I preview or edit my consent form?
- What are the default influenza flu vaccine consent form questions based upon?
- If patients are new to the clinic, will they receive a New Patient form and a Consent form?
- When will patients receive a prompt to fill in the consent form?
- Will the consent forms save into my clinical software?
- Will consent forms come through to the Sidebar once submitted?
- Reminders
- Stock Management
- Broadcasts
- Marketing Collateral and Resources
Bookings
Can my clinic use HotDoc's Flu Vaccine management solution?
Yes, if your clinic is using Best Practice, Medical Director or Zedmed as your clinical software. Our Flu Vaccine management solution is not compatible with clinics using Helix or Genie.
Will it be possible to book a nurse and doctor in the same appointment?
Yes. We will have a tandem appointment option that allows nurses and doctors to be booked for the same appointment time. This feature is optional, see How to create a Tandem Appointment for more information on how to set this up.
Will it be possible to allow multiple bookings per one appointment slot?
Yes. This will be an option to setup in the flu vaccine self onboarding flow or in your appointment type settings by following the instructions in the Multiple Bookings in one Appointment Slot article.
How do I add a Flu Vaccine appointment type or practitioner in my clinical software? (Best Practice, PracSoft, Zedmed)
Please view our Flu Kit 2021 and download the guide for your clinic software to see how to add a practitioner or appointment type for flu vaccines.
Can I add a message with extra information for flu vaccine appointments?
To add a message as soon as a patient clicks on the appointment type on your bookings page, follow the instructions in the article: Add a message to your appointment types.
You can add a message to appear in the pre-appointment information that a patient receives before their appointment using the steps in the article Appointment Communication for Vaccine Appointments.
Can I use more than one flu vaccine appointment in the flu vaccine onboarding setup?
Yes. If you have more than one flu vaccine appointment type in your clinical software, you can set this up in the Flu Vaccine self onboarding guide in your Dashboard. By doing this, it ensures both appointment types receive the appropriate flu vaccine appointment communications.
Forms
Will HotDoc have a process of capturing consent for flu vaccine appointments?
Yes. HotDoc can send all patients a digital flu vaccine consent form after they book an appointment. If the patient is new, we can also send a new patient registration form. This process is optional. See Appointment Communication for Vaccine Appointments for more information on when this form will send.
How do I preview or edit my consent form?
Once you've completed the self onboarding flow in the Vaccinations > Flu Vaccinations section of the Dashboard, you can then preview or make any edits or changes to the consent form in the Forms section of the Dashboard. Please see How to edit a Form for more information.
What are the default influenza flu vaccine consent form questions based upon?
The consent form is a combination of questions from sample forms available from various state departments of health in Australia.
If patients are new to the clinic, will they receive a New Patient form and a Consent form?
Yes. If the patient is new, we can also send a New Patient Registration Form at the same time if your clinic has enabled these forms to send to patients.
When will patients receive a prompt to fill in the consent form?
Patients will receive multiple prompts to fill in their consent form, as well as their New Patient Registration Form if applicable. Please see Appointment Communication for Vaccine Appointments for more information and screenshots.
Will the consent forms save into my clinical software?
Yes. The consent forms will be downloaded in the same place as new patient registration forms. See Downloading PDF form submissions to see where this will save depending on the clinical software your clinic is using.
Will consent forms come through to the Sidebar once submitted?
Yes. Any fields that could not write back into the patient file automatically will require your team to copy and paste these manually into the patient record. See Forms Sidebar Workflow for instructions including a video tutorial.
Reminders
Will patients receive a specific flu vaccine appointment reminder?
Yes. Please review the following article Appointment Communication for Vaccine Appointments to see how appointment reminders appear to patients.
Can I customise the SMS reminder?
No. You can however customise the pre-appointment information that is sent out with the appointment reminder. Please see Appointment Communications for Vaccine Appointments for more information on how to do this.
Stock Management
Does HotDoc have a stock management solution for flu vaccines?
Yes. We will record and display the total number of flu vaccine appointments booked through the clinic or booked through HotDoc. Currently, clinics cannot set a stock limit. Please see Vaccine Stock Management for more information on how to do this.
Broadcasts
Does HotDoc have a Flu Vaccine Broadcast?
Yes. Please follow the instructions in the following article How to create a Broadcast SMS and choose the Flu Clinic template from the pre-existing Broadcast Templates section.
Marketing Collateral and Resources
Where can I find HotDoc flu vaccine posters and social media material?
Download the 2021 Flu Kit to access the social media images, email templates and posters that you can use at your clinic.