Question

How does HotDoc assess which practitioners are active and therefore, should be billed as part of my upcoming invoice?

Solution

HotDoc classifies a practitioner as "active" based upon the usage of one or more of the following products in a given month:

• Online Bookings 
• Appointment Reminders
• Recalls 

Online Bookings 

• If the practitioner is visible for online bookings, they are considered as an 'active practitioner'.
  
  
  
  Note: If your practitioner is 'Call to book' only, they will not be considered as active for this product. 
  
  

Appointment Reminders 

• If a practitioner is selected to send reminders and has sent one or more appointment reminders in a given month, they are considered as an 'active practitioner' 
  
  
  
  

Recalls

• If a practitioner has sent one or more SMS recalls using HotDoc, they are considered as an 'active practitioner' 
  
  
  

To adjust your active practitioners, please see: How do I edit or adjust my active practitioner count?