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  1. HotDoc Support
  2. Browse By Feature
  3. Online Bookings
  4. Online Bookings Troubleshooting and Advice
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Why is the practitioner "Not available" on my bookings page? 

Last updated 18 May 2022 00:16   ∙   ~ minute read

Question

Why does the practitioner say "Not available" on my bookings page? 

 

Solution

Best Practice - Medical Director (Pracsoft) - Zedmed - Helix - Genie - Optomate - Cliniko

It can take from 30 minutes to an hour to sync a new practitioner and show them as available on your HotDoc bookings page. If the practitioner still says "Not available" after this time, there are a few steps below that you can try.

How to fix this:

  1. Refresh the page in your internet browser. 

  2. Ensure the practitioner is active in your practice management software.

  3. Check the practitioner has sessions set up in your practice management software. Please see this article for session setup instructions: Why do appointments show online when the practitioner is not available?

  4. Insert a future appointment in your appointment book for this practitioner. This will allow us to sync their sessions.

  5. Check the practitioner is linked to the corresponding practitioner in the Practitioner Setup within your Dashboard. For further information here, see this article for How to link or unlink a Practitioner. 

  6. Check there are no unavailable times blocking the active sessions. Please check for any Days Away, Days Absent, Unavailability or Unavailable blocks (depending on your practice management software) as this can prevent us from showing the practitioners sessions on your booking page.

  7. Check for any hidden sessions in the Dashboard. Please review How to hide or remove a session to view and edit these sessions. 

If you've tried the steps above and the practitioner is still appearing as 'Not available' on your booking page, please contact us via the green Support button below with some further details about the issue and our Support Team will assist.

 

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  • How do I link or unlink a Practitioner?
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Related articles

  • How do I link or unlink a Practitioner?
  • How to hide or remove a practitioner's session
  • How to customise your practitioner's sessions
  • What are the COVID-19 Vaccine Screening Eligibility questions?
  • How do I integrate if I have updated to Zedmed v31 and above?
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