Question

Why does the practitioner say "Not available" on my bookings page? 

Solution

It can take from 30 minutes to an hour to sync a new practitioner and show them as available on your HotDoc bookings page. If the practitioner still says "Not available" after this time, there are a few steps below that you can try.

How to fix this:

1. Refresh the page in your internet browser. 
   
   
2. Ensure the practitioner is active in your practice management software.
   
   
3. Check the practitioner has sessions set up in your practice management software. Please see this article for session setup instructions: How do I check that my practitioners sessions are set up correctly?
   
   
4. Insert a future appointment in your appointment book for this practitioner. This will allow us to sync their sessions.
   
   
5. Check the practitioner is linked to the corresponding practitioner in the Practitioner Setup within your Dashboard. For further information here, see this article for How to link or unlink a Practitioner. 
   
   
6. Check there are no unavailable times blocking the active sessions. Please check for any Days Away, Days Absent, Unavailability or Unavailable blocks (depending on your practice management software) as this can prevent us from showing the practitioners sessions on your booking page.
   
   
7. Check the Availability Calendar in Bookings > Availability to see if there are any hidden sessions, exclusive sessions or custom appointment type sessions that may be restricting appointment times from showing online. 
   1. Please view How to block a practitioner's availability using 'Hide Sessions' to edit hidden sessions
      
   2. Please view How to create, edit and delete Custom Appointment Type Sessions in the Availability Calendar to edit custom sessions
      
   3. Please view How to create, edit and delete 'Exclusive Sessions' in the Availability Calendar to edit exclusive sessions
      

If you've tried the steps above and the practitioner is still appearing as 'Not available' on your booking page, please contact us via the Submit request link at the top of the page with some further details about the issue, and our Support Team will assist.