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Setting up an Urgent Care Appointment type

Last updated 20 June 2025 04:41   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed

The GP Urgent Care Network Pilot is a joint partnership between the Department of Health (Western Australia) and the WA Primary Health Alliance (WAPHA).

If your practice is one of the selected practices participating in the GP Urgent Care Pilot, you will need to configure an Urgent Care Appointment Type to start accepting these types of appointments online.

 

   In this article

  • Configuring an 'Urgent Care' appointment type
  • Activating the 'Urgent Care' Appointment Type to be listed on HealthDirect 

 

Configure your 'Urgent Care' Appointments

  1. From the HotDoc Dashboard, add a new appointment type called 'Urgent Care'.Screen_Shot_2022-02-02_at_4.14.37_pm.png
  2. Configure the Appointment Type to accept both new and existing patients. You can also add Terms and Conditions if required.
    Screen_Shot_2022-02-02_at_4.53.35_pm.png
  3. Link the appointment type for new and existing patients to the applicable appointment type in your clinical software. Screen_Shot_2022-02-02_at_4.12.34_pm.png
  4. Select the practitioners that will be accepting online bookings for the Urgent Care, ensuring that you enable both Existing and New patientsScreen_Shot_2022-02-02_at_4.42.19_pm.png
  5. Click SAVE.
If you have practitioners that would prefer their own specific Terms and Conditions then this can be done within the Practitioner Settings, for more instructions on how to do this, please click here.
ⓘ Terms and Conditions

 

Activating the 'Urgent Care' Appointment Type to be listed on HealthDirect 

In order for your clinic to appear on the Government's HealthDirect listing, the HotDoc Support team will need to activate your Urgent Care appointment for you.

To request this activation please contact us via the Submit request link at the top of the page.

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