Question
How to communicate with patients who have had their personal information removed from HotDoc?
HotDoc values the privacy and security of patients. We collect patient information for our services to work but we understand that not all patients want this service.
To help you comply with the Privacy Act 1988 and Spam Act 2003, you can remove a patient so the data we've received from your practice will be deleted and never be stored in HotDoc.
- HotDoc allows practices to remove a patient's data from HotDoc via these steps: How to remove a patient's data from HotDoc?
Solution
Once removed from HotDoc, they will no longer receive HotDoc's communication or services from your practice. You will need to follow up with the patient directly.
To view a list of patients who have had their patient data removed from HotDoc for your practice, please see: How to view which patients have had their data removed from HotDoc for your practice?
Recalls
If a patient has been removed from HotDoc, their Recalls will appear as follows:
- Navigate to your Dashboard > Recalls > Results/Clinical Reminders
- Patients who have their data removed from HotDoc for your practice will appear in the To Action column with the status Patient removed from HotDoc.
Click View to see more information: - You will not be able to see any patient information as it has been removed from HotDoc:
- The Patient ID Number can be used to search for a patient directly within your Practice Management System. Complete this search directly within your Practice Management System to determine who the patient is that has been removed from HotDoc for your practice.
You will need to follow up with the patient directly outside of HotDoc. Once completed, you can Mark as done to remove it from your To Action list.
Appointment Reminders:
It currently doesn't display in the Dashboard Reminders > Unsent Reminders. Instead, there will be no record of any attempt to send an appointment reminder.
To view related articles, please see:
- How to remove a patient's data from HotDoc?
- How to view which patients have had their data removed from HotDoc for your practice?