HotDoc Recalls allows you to pause the automatic send out of SMS to patients who are due for an upcoming recall. Some reasons why you may wish to pause a recall template are:

• You want to manually manage a certain recall (Eg. Care Plans)
• You have decided to temporarily pause a certain recall template from sending out 
• For GP practices, you may be waiting for flu vaccine stock to arrive at the practice
  
• Optometrists may require patients to book after the due date for medicare eligibility or private health insurance reasons

How to pause a template

1. Log into your HotDoc Dashboard using your clinic user details.
   
   
2. Navigate into the left hand menu into Recalls > Template Groups
   
   
3. Choose the template you wish to pause and click Edit Template. 
   
   
   
   
4. Scroll down to the three options underneath the Reminder Message, and untick the box Send HotDoc Recall automatically and select Save. 
   
   
   
   
5. Once saved, it will take you back to your Template Groups screen, where you will be able to see that the Template is paused.
   
   

Managing paused recalls

Any recalls that we sync into the Dashboard whilst the assigned Template is paused, will display as such in your To Action screen



If you wish to send out individual patient recalls which templates have been paused. You can select the recall from the To Action list, once in the Reminder Details screen, click Resume.

How to resume a paused template

When you decide it is time to resume the sending out of your paused Recall Template, you can unpause by following the steps below:

1. Log into your HotDoc Dashboard using your clinic user details.
   
   
2. Navigate into the left hand menu into Recalls > Template Groups
   
   
3. Choose the template you wish to resume and click Edit Template. 
   
   
   
4. Once in the edit template screen, scroll down and tick the box Send HotDoc Recall automatically and save
   
   
   
   
5. Once this box is ticked, the paused recall template will resume sending automatically.

If you are needing some further assistance with your HotDoc Recalls, you can review the following Support articles

• How to edit, add and remove Recall Templates
  
• How to assign a reason to a Template Group