Question
Why are there appointments showing on HotDoc when the practitioner is not working?
Solution
If you have sessions set up for your practitioner in your Practice Management System, HotDoc will sync these sessions and display the relevant appointment times online.
If you locate a session in your PMS which you do not wish to show correlating appointments online for, you can either choose to delete the session, or add a hidden session in HotDoc to prevent it from showing online.
To troubleshoot
Best Practice
To locate your session set up in Best Practice, navigate into Setup > Sessions > select the relevant practitioner.
Here you can review their standard sessions and extra sessions to see if there is a session set to occur on the day we are showing appointments:
Pracsoft
In your appointment book in Pracsoft, please go into Setup > Availability.
Here, select the relevant doctor and check the relevant days to see if there is a session setup. Please also review your special sessions:
ZedMed
In ZedMed click on Appointments to locate the appointment book. Once here, navigate into View > Setup > Schedules.
Locate the relevant doctor and check their sessions. It should look like this:
Helix
Navigate into your Settings > Users > click the Appointment Book.
Here select a Centre, Work Area and HCP. The sessions should then show as indicated in the screenshot below:
