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  3. Troubleshooting and Advice

  1. HotDoc Support
  2. Bookings
  3. Troubleshooting and Advice
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Why do appointment show online when the practitioner is not available?

Last updated 14 January 2021 22:25

Question

Why are there appointments showing on HotDoc when the practitioner is not working?

Solution

If you have sessions set up for your practitioner in your Practice Management System, HotDoc will sync these sessions and display the relevant appointment times online.

If you locate a session in your PMS which you do not wish to show correlating appointments online for, you can either choose to delete the session, or add a hidden session in HotDoc to prevent it from showing online.

 

 To troubleshoot

  • Best Practice Sessions
  • Pracsoft Sessions
  • Zedmed Sessions
  • Helix Sessions

 

Best Practice

To locate your session set up in Best Practice, navigate into Setup > Sessions > select the relevant practitioner.

Here you can review their standard sessions and extra sessions to see if there is a session set to occur on the day we are showing appointments:

best_practice.png

 

Pracsoft

In your appointment book in Pracsoft, please go into Setup > Availability.

Here, select the relevant doctor and check the relevant days to see if there is a session setup. Please also review your special sessions:

pracsoft.png

 

ZedMed

In ZedMed click on Appointments to locate the appointment book. Once here, navigate into View > Setup > Schedules.

Locate the relevant doctor and check their sessions. It should look like this:

zedmed.png

 

Helix

Navigate into your Settings > Users > click the Appointment Book.

Here select a Centre, Work Area and HCP. The sessions should then show as indicated in the screenshot below:

Helix.gif

 

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