Recall Notifications:

• Clinical Reminders
• Results

Clinical Reminders

1. Clinical Reminders message can be sent to a patient either:
   • Via SMN(Push Notification or SMS). The patient will receive the message to their mobile device as pictured below:
     

     Example of a push notification

     Example of a SMS message

     
     
   • Via email. The patient will receive the message to their mobile device as pictured below:
     

     Example of an Email Message

     
      
2. They will then need to tap the push notification or click on the link in the SMS/Email, where they will be taken to a secure verification page to read the health message. 
   
   
3. To ensure HotDoc is delivering the message to the right person, the patient will need to complete a three-point identity check by entering their surname and date of birth: 
   
    
   
   
4. Once the patient correctly enters their details, the message that you have created via the template will show. See the article here if you would like some assistance with changing the message the patient views after verifying their details:
   
      
   
   
5. If you have chosen to add the direct booking link in any of your templates, the patient will be given the option to book from within the Recall message itself via the 'Book Appointment' button:
   
   
   
   
6. If the patient does not tap on the push notification or click the link in the SMN and verify their details, HotDoc may continue to send SMN to the patient as per the template sequence:
   
   
   
   
   

Results

1. Results 'SMN' messages can be sent to a patient either:
   • Via SMN(Push Notification or SMS.) The patient will receive the message to their mobile device as pictured below:
     
     

     Example of a push notification

     Example of a SMN notification

     
     
   • Via email. The patient will receive the message to their mobile device as pictured below:
     

     Example of an Email Message

2. They will then need to tap the push notification or click on the link in the SMS/email, where they will be taken to a secure verification page to read the result message. 
   
   
3. To ensure HotDoc is delivering the message to the right person, the patient will need to complete a three-point identity check by entering their surname and date of birth: 
   
   
   
   
4. Once the patient correctly enters their last name and date of birth, the results message will show. If you've enabled the setting to allow practitioners comments on a result to show to the patient, it will appear in the result message as below. 
   
   For more information on this setting, please see How to display practitioner comments in a patients result message and in the HotDoc Dashboard
   
   
   
5. If you have chosen to add the direct booking link in any of your templates, the patient will be given the option to book from within the Recall message itself via the 'Book Appointment' button: 
   
   For more information on adding a booking link and pre-populating the appointment type a patient can select, please see How to add, edit and remove Recall Templates
   
   
   
   
6. If the patient does not tap the push notification click into their link and verify their details, HotDoc may continue to send SMN to the patient as per the template sequence: