HotDoc's MyMedicare Registration form gives patients the ability to register for MyMedicare with their regular practice directly through HotDoc.
This article will outline the patient journey through registering for MyMedicare and include some frequently asked questions.
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In this article |
How does HotDoc send the MyMedicare Registration form?
| When a patient receives the MyMedicare Registration form, they may receive a push notification, email or SMS depending on their eligibility and available contact options. They will then be given the option to register for MyMedicare with your practice, and be shown some further information and resources to help them make an informed choice. |
The prompts to complete the form will:
- Clearly state that registration is voluntary, and completing the form is optional
- Explain that it requires the patient's consent
- Recommend that patients only register if the practice is their regular clinic
- Include information about the program and link to the official MyMedicare health.gov.au website so patients can learn more before taking action.
We will try to send the MyMedicare Registration form via the following channels, in this order:
- Push notification sent to the HotDoc app (if the patient has the HotDoc app and has notifications enabled)
- Email sent to the email address in the patient's file (if the patient doesn't have the HotDoc app or has app notifications disabled)
- SMS sent to the mobile number in the patient's file (if the patient doesn't have an email in their file).
Who will receive the MyMedicare Registration form?
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Which patients receive the form depends on both your form settings and the eligibility criteria.
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Eligibility criteria
HotDoc will only send the MyMedicare registration prompt if the patient:
- Is not already registered for MyMedicare in your clinical software (the Registered for MyMedicare field is unchecked)
- Has a valid Medicare card recorded in their patient file, including an expiry date
- Is an existing patient at your practice (i.e. has a patient record)
- Has not already received a MyMedicare Registration form within the past 120 days
If any of these criteria are not met, the patient will not receive the form.
MyMedicare Inform Promotion
In addition to forms being sent, patients may also be prompted to register if you have set up the MyMedicare Inform Promotion.
| The MyMedicare Inform Promotion directs patients to register via the official MyMedicare website, not your clinic's form. |
The Patient Journey: MyMedicare Registration form
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If the patient is eligible to receive the form, it will be sent via push notification, email or SMS. The patient will also see this in the appointments section in their HotDoc account.
Push notification Booking confirmation email SMS Appointment section in app -
If a patient is sent multiple forms, they will be shown in a list.
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The patient is shown further information about MyMedicare, and encouraged to check if they are already registered.
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The patient is shown the MyMedicare Registration form, which includes the same fields as the official MyMedicare Registration form.
For further information about what happens once the form has been submitted, please see: What happens once a patient submits a form?
MyMedicare Registration FAQs
What triggers the form to be sent?
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Eligible patients will automatically receive the form submission request if they book an appointment type that you have linked to the form. For further information, please see: How to edit a form's settings (details & appointment types)
As with all forms linked to an appointment type, the prompt will be shown in the following places:
- End of online booking flow
- Appointment confirmation email
- HotDoc appointment reminder
- Appointment reminder email
- In the HotDoc app, under Current Appointments
- Push notification/Email/SMS reminder 1 day prior to appointment
How can I maximise patient registrations?
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Registration forms are only sent to patients who meet the eligibility requirements. To maximise registrations, ensure your patients' Medicare card number and Medicare expiry date are correctly recorded in their patient file. Incomplete or incorrect Medicare details may prevent eligible patients from receiving the form.
Additionally, you can promote it to your patients using the helpful tips in this article: How to encourage patients to register for MyMedicare via their Medicare Online Account
Will patients already registered for MyMedicare receive a form?
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In order for us to know which patients have already registered with MyMedicare, the Registered for MyMedicare box must be ticked in their patient file in your clinical software. If they have been marked as being registered, they will not receive a form.
How often will patients be prompted?
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Eligible patients will only be prompted once every 120 days. For example, if they are sent a form on January 1, and then book another appointment on 1 June, they would be sent the form again.
What do the contents of the form show?
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The form contents are the same as the official MyMedicare Registration form. You can preview the form from your Dashboard – please see: How can I preview my form?