Question

Why is my practitioner not showing online for bookings, or in the availability calendar?

Solution

The purpose of the availability calendar is to show practitioners who are set up in your HotDoc Dashboard. A practitioner must have a HotDoc Practitioner Profile set up in order to show on the Availability Calendar. 

How to fix this:

• Navigate to Dashboard > Bookings > Practitioner Setup and create a Practitioner Profile. Please see: How to add or edit a Practitioner
  
  

If your practitioner is appearing as greyed out in the Availability Calendar, the reasons could be:

• Your practitioner is set to "call the practice to book"
  
• Your practitioner is set to "not visible for online bookings"
  
• Your practitioner is not "linked to a practitioner in your clinical software"

If you've tried the steps above and the practitioner still does not appear on your availability calendar, please contact us via the Submit request link at the top of the page with some further details about the issue, and our Support Team will assist.