How to remove a patient's data from HotDoc for your practice only? – HotDoc Support

Question

How to remove a patient's data from HotDoc for your practice only?

HotDoc values the privacy and security of patients. We collect patient information for our services to work but we understand that not all patients want this service.

To help you comply with the Privacy Act 1988 and Spam Act 2003, you can remove a patient so the data we've received from your practice will be deleted and never be stored in HotDoc.

Once removed from HotDoc, they will no longer receive HotDoc's communication or services from your practice.

Important Patient Information:

If the patient has signed up for a HotDoc Account, this process will not delete the patient's HotDoc Account. The patient will need to action this via these steps: How do I delete my HotDoc account?
If the patient would like all personal data erased from HotDoc, they will need to Submit a patient support request.

Solution

To remove a patient from HotDoc, please follow the steps below:

Navigate to the HotDoc Dashboard > Click on Patients > Patient Privacy.

To remove a patient, click on + Remove patient to get started:
Click the Patient's full name field and search for the patient.

Locate the patient in the list and click on Select:
Confirm that the following patient(s) will have their data sent to us from your practice removed permanently from HotDoc and they will not receive communications or services from your practice via HotDoc.

This step is not reversible. Click Confirm to proceed:
You have successfully removed a patient from HotDoc. This is irreversible via the HotDoc Dashboard. If you require assistance to reverse this, please contact the HotDoc Support Team .