Question

When patients attempt to book a COVID-19 Vaccine Dose 2 appointment after they have booked Dose 1, there are no available appointment times. How do I fix this? 

Solution

The maximum future booking limit for Dose 2 appointments are 120 days from todays date at present. Sometimes, patients may try to book Dose 1 too far away from todays date, causing there to be no available appointment times. There are a few things you can check to ensure there are available times:

1. In your clinical software, check the session times for the practitioners who are administering COVID Vaccines to ensure the session end dates allow for bookings more than 4+ months into the future.
   
   
2. Ensure Dose 2 is enabled for online bookings. In your Dashboard, go to Vaccinations >  COVID-19 Vaccines > Ensure Dose 2 online appointments are set to On:
   
   
   
   
3. Confirm the date of the patients Dose 1 appointment. If it is more than 36 days from todays date, we will return no available times online for Dose 2, as we require 12 weeks (84 days) between appointments. 
   
   
4. Check the maximum future booking dates for both Dose 1 and Dose 2 appointment types.
   
   
   1. When in COVID-19 Vaccinations, click View Appointment Setup for Dose 1 and Dose 2 then click Edit: 
      
      
      
      
      

   2. For Dose 2: Scroll down the Templates for Practitioners and edit/ensure Dose 2 is set to the maximum of 120 days then press the green Save button:
      
      
      
      

   3. For Dose 1: Scroll down the Templates for Practitioners and limit the max future booking limit to less than 30 days, (14 or 21 is ideal) then press the green Save button:
      
      
      
      

Once you have edited these settings, patients can book a Dose 1 appointment within the shortened limit you have set from todays date, allowing more availability for the patient to book a Dose 2 appointment!