A patient may be directed to your practice via the HealthDirect website, your embedded booking widget on your website, or they may search our the HotDoc website or app for a practitioner that meets their needs.

How to book a COVID-19 Vaccination appointment

1. On the HotDoc website or app, patients can select Find a COVID-19 vaccine appointment to begin their search:
   
   
   
   
2. Patients can search for vaccine availability based on the vaccine brand, dose, next available vaccine date for practices taking new patients and if they have medicare:
   
   • Once patients choose an option, we will show which vaccine brands you have at your practice:
     
     
     
     
3. The patient will then select the practice, then click the Book Appointment button or by viewing the practitioner and selecting See Available Appointment Times:
   
   
   
4. The patient will then be asked if they are booking for themselves, someone else or a family member/friend.
   
   
   
   
5. They will then select if this person is new to the practice or if they are an existing patient:
   
   
   
   
6. They select the appropriate COVID-19 Vaccine appointment type (if you have set up multiple vaccines for bookings, patients will see this here):
   
   
   
7. The patient will then select the desired appointment time:
   
   
   
   
8. If the holder of the account is booking for a new family member who is not yet added to the account, they will be asked to enter their details and confirm if they have consent to book on behalf of this patient:
   
   
   
   
9. After choosing who they are booking for and a date/time, if your have enabled COVID-19 Screening Mode and the patient books an appointment within 14 days, we will screen them for flu like symptoms. They will also answer a series of COVID-19 Vaccine screening eligibility questions. 
   
   
10. If the patient is eligible in accordance to the government roll-out phase strategy, they will be asked to verify their appointment details before confirming their booking request:
    
    
    
    
11. Once the Dose 1 appointment is confirmed, we will then ask the patient to book a COVID-19 Vaccine Dose 2 appointment if your practice has this enabled for online bookings. This will skip ahead to the following depending on the vaccine brand:
    1. AstraZeneca appointments: 12 weeks or less (customizable) 
    2. Paediatric Pfizer appointments: 8 weeks 
    3. Pfizer appointments: 3 weeks
    4. Moderna appointments: 4 weeks 
    5. Paediatric Moderna appointments: 8 weeks 
    6. Novavax appointments: 3 weeks 
       
       
12. Once the Dose 2 appointment is confirmed, the patient will receive a prompt to fill out a consent form and a new patient form if they're new to your practice if you have enabled these options.
    
    
    
    
13. The patient will then receive an appointment confirmation email, including the pre-appointment information if you enabled this option in your vaccine setup. 
    
    
14. The patient will receive an appointment reminder in the form of an email, push notification or SMS where the patient will then confirm or decline their appointment. 
    
    

15. To conclude, once a patient has attended their appointment at your practice they will receive an email with post-appointment information if you have enabled this. 
    
    

16. Patients also have the option to copy a link from their vaccine booking in the HotDoc app, and share the news that they booked or received their COVID-19 vaccine.