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How to create, edit and delete Exclusive Sessions in the Availability Calendar

Last updated 20 June 2025 04:41   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed - Helix - Optomate - HotDoc Calendar

Exclusive sessions allow you to limit a session to only offer specific appointment types online, automatically excluding any other appointment types from being bookable during that time. These appointment types will still be available on other days however, unless you add a custom session for that appointment type during the exclusive session time. 

This feature can solve for cases such as:

  • A practitioner has an ad-hoc change in their availability. 
    • EG: The practitioner needs to work from home on a Tuesday morning, so they only want 'Telehealth' appointment types to be bookable on a Tuesday morning. However, Telehealth appointments will still be available for patients to book on all other working days. 
  • The practitioner wants to exclude a certain time or day for a specific appointment type only. 
    • EG: On a Monday afternoon a practitioner wants to focus only on Care Plan appointment types, however they also offer this appointment types on every other working day.

Exclusive sessions are created, edited and deleted directly from the Availability Calendar, under the Bookings section of the dashboard. 

 

   In this article

  • How to create a Exclusive Session
  • How to edit an existing Exclusive Session
  • How to delete a Exclusive Session

 

How to create an Exclusive Session 

Adding an exclusive session will allow you to choose which appointment types you want to offer on a specific timeframe, automatically excluding other appointment types. 

 

Exclusive sessions override any existing or new Custom appointment type sessions.

Any appointment types that are not included in a Exclusive Session will not be bookable online during the selected timeframe.

For more information, please see How to customise your practitioner's online availability

ⓘ Please note

 Once exclusive sessions are created, they will be displayed:

  • Under Bookings > Availability, in purple, as long as the check box in the bottom bar is ticked:

    exclusive in avauil.png

  • In the practitioner's settings, by going to Bookings > Practitioner setup > Edit the practitioner > In the "Appointment types" section:

    exclusivein practititioner settings.png

 

How to edit an existing Exclusive Session

Any changes made to a Exclusive Session are applied to all the days the session includes, not just the day in which the changes are being made.

 

 

 

How to delete an existing Exclusive Session

When deleting a session, this will be removed from all the days it had been applied to, not just the day on which this action is being done on.

 

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  • How to customise your practitioner's online availability
  • How to create, edit and delete Custom Appointment Type Sessions
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Related articles

  • How to customise your practitioner's online availability
  • How to create, edit and delete Custom Appointment Type Sessions
  • How to use the Availability Calendar
  • How do I check that my practitioners sessions are set up correctly?
  • Why is our new practice management software not syncing with HotDoc?
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