Question
I am having some issues with:
- My Sidebar not working as expected; or
- Accessing new HotDoc features due to my software being out of date
I've been told to restart the HotDoc services on my computer to rectify this. How do I do this?
Solution
The HotDoc Services run on your local PC or terminal server and database server. They provide the connection between HotDoc and your Practice Management Software.
Restarting the HotDoc Services can resolve several technical issues that you may encounter with the HotDoc Sidebar, such as:
- The Sidebar is blank or white
- The Sidebar is unresponsive
- The Sidebar says 'No PMS'
- The Sidebar says 'Login unavailable (HotDoc Service not started)'
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In these instances, we recommend attempting to restart the HotDoc services on the issue computer. |
It can also resolve issues related to running outdated software, such as:
- Your practice does not have access to some of our latest features
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In these instances, we recommend attempting to restart the HotDoc services on your server. |
This is an easy troubleshooting step and should resolve most of the above issues quickly.
Example of a service error you may encounter
To restart the services, please follow these steps:
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If you are logged into the Sidebar, firstly log out by clicking on the Logout button, then close the Sidebar by selecting the X in the top right corner. If not logged in, then just close the Sidebar.
- On your Windows taskbar, next to the start button (this may look slightly different depending on the Windows version you are running) type in 'Services' in the search field.
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Open up the 'Services' App.
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Scroll down and locate the HotDoc Manager service:
- Right-click on HotDoc Manager Service and select restart or start OR click on HotDoc Manager Service to select it and then click "Start the service" (shown above)
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Scroll down and locate the HotDoc Updater Service and select restart or start OR click on HotDoc Updater Service to select it and then click "Start the service".
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Reopen the Sidebar and try logging in again.
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If the start/restart options are greyed out and you are unable to start/restart the HotDoc services, this may be because the user account that you are logged onto the PC with does not have admin rights. If this is the case, either log in to the PC as an admin if you have the admin account details or contact your local IT Support. |
If you have followed the above steps, and still find you are encountering some issues with your Sidebar, please contact us via the Submit request link at the top of the page with some further details about the issue, and our Support Team will assist.