HotDoc Mobile Check-in uses geolocation features in the patient's mobile device to verify that they are at your practice and allow them to check-in for their appointment.
This allows you to reduce your reception queues with no additional hardware required. Just like our Kiosks, it verifies the patient with a 3-point check (you can also add a Medicare card expiry check). If the check-in is successful, we will arrive the patient's appointment in your waiting room.
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How does the Mobile Check-in feature work?
Mobile Check-in works with the HotDoc mobile app to notify and assist with checking the patient in.
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Patients with the HotDoc app will receive a push notification before their appointment letting them know to 'Tap here to check-in'.
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When the patient arrives they can click Check in now in the Appointments tab of the app:
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The app will ask permission to access the patient's location:
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The patient confirms the Surname, Date of Birth, and Gender for the booked appointment and then clicks Check in now:
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The patient is then checked in and shown their Place in Queue (if the feature is enabled). They will also be marked as 'arrived' in your practice management software. We’ll also display custom check-in messages if you have one set up:
We will display a message to the patient if they're unable to check-in because of the following reasons:
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The patient needs to be within 100m of the practice to check-in successfully. If they’re too far away, we’ll advise them to try again at the practice or check-in at reception.
Please note: If your practice has activated Screening Mode, this distance will be increased to 250m for patients to be able to check-in outside of the waiting room.
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If their details don’t match or their medicare card has expired, we’ll advise their details need updating and to check-in at reception.
How do I turn on the Mobile Check-in feature?
Mobile Check-in is generally on by default with the HotDoc Kiosk product. However you can turn this on in your Dashboard by going to Check-In > Settings > Devices.
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In your HotDoc Dashboard, navigate to Check-in > Settings > Devices:
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Under the Mobile Check-in section, check the box next to Allow patients to check-in with the app to enable this feature.
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Edit any of the following settings to best suit your requirements:
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Select the green Save button to save your changes:
How do I add a custom message to Mobile Check-in?
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Go to Check-in > Settings
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Go to Check In Messages and click + Add under Mobile Check-in
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Add your custom message, and click the green tick to save.
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Your message will be saved!
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Patients will see the message in the app once they've checked in:
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On the same page, there is also the option to set up a custom message:
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How can I let patients know that they can use Mobile Check-in?
As more patients use this feature, you will see a benefit in the reduction of reception queues. Increasing awareness is as simple as letting the patient know about the feature when they check-in via reception:
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Remind patients to download the HotDoc app if they make a booking in person or over the phone
- Let patients know they’ll be able to check-in using the HotDoc app when they arrive