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  1. HotDoc Support
  2. Browse By Feature
  3. Check-In
  4. Using Check-In
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How to use Mobile Check-in

Last updated 30 June 2022 02:14   ∙   ~ minute read
Best Practice - Medical Director (Pracsoft) - Zedmed - Genie

HotDoc Mobile Check-in uses geolocation features in the patient's mobile device to verify that they are at your practice and allow them to check-in for their appointment.

This allows you to reduce your reception queues with no additional hardware required. Just like our Kiosks, it verifies the patient with a 3 point check (you can also add a Medicare card expiry check). If the check-in is successful, we will arrive the patient's appointment in your waiting room.

   In this article

  • How does Mobile Check-in work?
  • How do I turn Mobile Check-in on?
  • How can I let patients know that they can use Mobile Check-in?

 

How does Mobile Check-in work?

Mobile Check-in works with the HotDoc mobile app to notify and assist with checking the patient in.

  1. Patients with the HotDoc app will receive a push notification before their appointment letting them know to 'Tap here to check-in'.

    1_-_notification.PNG

  2. When the patient arrives they can click Check in now in the Appointments tab of the app:

    2_-_appointment_tile.PNG

  3. The app will ask permission to access the patient's location:

    4_-_permission.png

  4. The patient confirms the Surname, Date of Birth, and Gender for the booked appointment then clicks Check in now:


    5_-_details.PNG


  5. The patient is then checked in and shown their Place in Queue (if the feature is enabled). We’ll also display custom check-in messages if you have one set up:


    6_-_place_in_queue.PNG

 

We will display a message to the patient if they're unable to check-in because of the following reasons:

  • The patient needs to be within 100m of the practice to check-in successfully. If they’re too far away, we’ll advise them to try again at the practice or check-in at reception. 

    Please note: If your practice has activated Screening Mode, this distance will be increased to 250m for patients to be able to check-in outside of the waiting room.

  • If their details don’t match or their medicare card has expired, we’ll advise their details need updating and to check-in at reception.

How do I turn Mobile Check-in on?

Mobile Check-in is generally on by default with the HotDoc Kiosk product.

  1. To turn the feature on or off, head to your HotDoc Dashboard and navigate to Check-in > Settings > Devices:

    Screen_Shot_2020-05-22_at_2.17.40_pm.png

  2. Locate the Smartphone device and check/uncheck the box under the Mobile check-in option:

    Screen_Shot_2020-05-25_at_11.07.25_am.png
  3. Select the green Save button to save your change:

    Screen_Shot_2020-05-25_at_11.07.25_am.png

 

How can I let patients know that they can use Mobile Check-in?

As more patients use this feature, you will see a benefit in the reduction of reception queues. Increasing awareness is as simple as letting the patient know about the feature when they check-in via reception:

  • Remind patients to download the HotDoc app if they make a booking in person or over the phone

  • Let patients know they’ll be able to check-in using the HotDoc app when they arrive

 

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