1. HotDoc Support
  2. Admin and Billing
  3. Understanding your Invoice

How can I see a breakdown of my invoice?

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Question 

How can I see a breakdown of the details in my HotDoc invoice?

 

Answer

We understand that invoices can sometimes be a little confusing. To assist, we’ve broken down the key features so you know what they are. The image below is an example of a typical HotDoc invoice:

image (9).png

Here are some key things to know about your invoice:

1. Invoice date

Your first invoice will be sent two weeks post installation and will be pro-rated according to the remaining billing cycle. From thereon, you will receive your consolidated invoice on the 1st business day of each month.  

 
2. Line items 

Your invoice will show each goods and services description, costs and rates in separate line items. You will receive a line item for:

  • Appointment reminder usage of the prior month
  • Minimum subscription 
  • Quantity of practitioners on the Allied Health subscription rate 
  • Quantity of practitioners on the Doctor rate 

Please note, if you are on a legacy pricing model which includes prepaid SMS (which offers the option of bulk purchasing SMS credits), your SMS credits balance and usage can be viewed on your 'Dashboard' page, under the 'Setup' tab.

 
3. Due date

Payment is required within 14 days, unless specified otherwise in the invoice.

 
4. Payment options

We currently offer two payment methods - Standard Invoicing or Direct Debit. 

If you are on the Standard Invoicing payment method, you will be prompted to make payment on the online invoice link embedded in the invoice email. 

If you are on the Direct Debit payment method, no further action is required and we will debit the outstanding invoice amount on the due date stipulated on the invoice.

 

If you would like to sign up for Direct Debit, we kindly ask that you complete this Direct Debit Online Application Form

 

If you have any questions about the invoice features above, or general finance enquiries, please contact our Finance team at finance@hotdoc.com.au or contacting us via the Submit request link at the top of the page.

 

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