Question
I want to change the order of which our practitioners appear on our booking page. How can I do this?
Solution
Once you have set your practitioners to be visible on your online booking page, you can adjust the order in which they are shown. There are three order options that you can choose from:
- Alphabetical order
- By how soon they are available
- Custom sort order
Please follow the instructions below to see how to do this.
-
Log in to your Practice Dashboard and click on Bookings > Practitioner Setup then Sort Practitioners on Booking Page:
-
On the Display Priority page, you can choose which option you would prefer:
-
Alphabetical Order: Selecting this option will set the display of your practitioners in alphabetical order
-
Automatically Sort Practitioners By How Soon They Are Available: Selecting this option will display your practitioners on your online booking in order of next availability
-
Set A Custom Order For Each Practitioner Selecting this option will show you a list of your practitioners whereby you can drag to sort their priority by clicking on the arrows next to the practitioner's name:
-
Alphabetical Order: Selecting this option will set the display of your practitioners in alphabetical order
- Your practitioners will then appear on your booking page in the order you selected:
Extra Notes On 'Custom' Order
If choosing a 'custom' order, you may find that this order can differ depending on whether the patient viewing your online booking page is logged into a HotDoc account or not.
- If the patient is not logged into a HotDoc account, the custom order that you have set in the Display Priority section will determine the order
- If the patient is logged into a HotDoc account while viewing your online booking page, the doctors will be sorted as follows:
Before the patient chooses an Appointment Type
1. The patient's favourite practitioners will be sorted to the top
2. All other practitioners will be sorted by custom order as set in the Dashboard
After the patient chooses an Appointment Type
1. The patient's favourite practitioners will be sorted to the top
2. Practitioners that perform the appointment type selected and have times available for booking
3. Practitioners set as 'Call to Book'
4. Practitioners that do not perform the appointment type selected
5. Practitioners that cannot accept new/existing patients for the selected appointment type
6. Practitioners that do not have any available upcoming appointment times