Best practice – Medical Director (Pracsoft) – Zedmed – Helix – Genie – Optomate – Cliniko – coreplus – Nookal
Question
My practice has lost connection to HotDoc. How do I find and confirm online bookings that didn't go through?
Solution
If your site loses connection to HotDoc, online bookings attempted during the outage may not be processed. This can apply whether your site is still offline or the connection has since been restored.
These bookings won't have been confirmed, and will need to be recreated manually in your appointment book.
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If your practice is actively having connection issues, please see: Why does the Sidebar say No PMS? For Best Practice clinics, please see Why does HotDoc show a Best Practice connection error (No PMS)? |
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To check whether any patients are waiting for a confirmation of their appointment, log into your HotDoc dashboard.
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Navigate to Bookings > Booking History to view your appointments booked in chronological order, with most recent bookings at the top. Any booking with the status 'Pending' is an indication of an appointment that HotDoc has not been able to automatically confirm:
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Click on a booking to see the patient's mobile number:
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You can use this number to contact the patient directly and create a booking manually in the practice’s appointment book while the site is unable to connect to HotDoc.
- Let the patient know that the booking they attempted through HotDoc may be dismissed once the connection is restored. Their manually created booking will remain in the practice’s appointment book.