Best practice – Medical Director (Pracsoft) – Zedmed – Helix – Genie – Optomate – Cliniko – coreplus – Nookal
Question
My practice has lost connection to HotDoc. How do I find and confirm online bookings that didn't go through?
Solution
If your site has lost connection to HotDoc, there may be a number of patients who have attempted to make a booking which HotDoc has been unable to process during this time.
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If you need to check if there are any patients who are waiting for a confirmation of their appointment, log into your HotDoc dashboard using this link here.
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Navigate to Bookings > Booking History to view your appointments booked in chronological order, with most recent bookings at the top. Any booking with the status 'Pending' is an indication of an appointment that HotDoc has not been able to automatically confirm:
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Click on a booking to see the patient's mobile number:
- You can then contact the patient directly via this number to assist them with manually entering a booking into the practice's appointment book while the site is unable to connect to HotDoc. It can be helpful to explain to the patient that their HotDoc booking may be dismissed once the practice is connected to HotDoc again, however, they will still have the manual booking that was created over the phone.
To restore the connection between HotDoc and your practice software, see Why does the Sidebar say No PMS? For Best Practice clinics, see Why does HotDoc show a Best Practice connection error (No PMS)?