How to change the text in a Reminder SMS

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Dan Barnes
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You can customise the text that is sent to patients in their Reminder messages through your HotDoc Dashboard. 

  1. Navigate to Reminders > Settings:

    Screen_Shot_2018-10-19_at_10.40.43_am.png

  2. Scroll down the page to edit the text included in a Standard Reminder (by default, the message that is sent 24 hours before a scheduled appointment):

    Screen_Shot_2018-10-19_at_10.41.57_am.png
  3. You can insert placeholders to customise the message sent based on the patient's name, appointment time, and more:

    Screen_Shot_2018-10-19_at_10.44.13_am.png


  4. Be aware that if a message is longer than 160 characters, it will use more than one credit when sent:

    Screen_Shot_2018-10-19_at_10.47.17_am.png       Screen_Shot_2018-10-19_at_10.47.52_am.png

    You can find helpful tips on how to keep your Reminder messages short while still being informative on HotDoc's blog.

  5. If your clinic has Immediate and/or Early Reminders enabled, these can also be configured on this page.

  6. Once you are happy with the changes you have made, press the Save button in the lower right corner and the new text will begin to be sent out immediately:

    Screen_Shot_2018-10-19_at_11.06.43_am.png


If you require any assistance with this, please contact HotDoc at support@hotdoc.com.au

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