Question

What is HotDoc's Routine Requests feature?

Solution

Routine Requests is online healthcare from your regular doctor, powered by HotDoc. Patient requests like online repeat prescriptions, repeat referrals and medical certificates are sent directly to the doctor, saving your team time on admin and reducing phone calls. 

This feature provides your doctors with the convenience and flexibility to action requests in their own time and turn previous unpaid work into paid consults. This will allow them to better meet patient demand for patients who might already be seeking these types of services from other virtual care providers and freeing up appointment slots in their book for patients who need to be seen for an appointment. 

• Routine Requests saves your practice time, allowing your practitioners to manage patient requests without the need for an appointment, and provides a seamless patient experience for patients to request, pay for, and collect scripts and referrals. This reduces incoming calls to your practice and helps to provide continuity of care for your loyal patients. 
  
  
• Existing patients to your practice can go to your HotDoc booking page to request a Routine Request, consent to your practice’s terms, select their regular Practitioner and a preferred delivery method, then select a payment method. The patient's funds will then be pre-authorised for 7 days, and they will then receive an email to confirm their request has been sent to the practice. They can view the status and history of their requests in their HotDoc account. 
  
  
• Requests go directly to the Practitioner via the HotDoc Sidebar to be managed independently, and you will receive requests in your Dashboard as well as daily summary emails for all new and pending requests. All repeat requests can be approved, declined or reassigned to different practitioners where appropriate.
  
  
• Patients will receive a confirmation email once their request is approved or declined, and the practitioner can add a note to the patient with customised information to communicate with them directly. These emails are always sent by a HotDoc email address, not your practitioner's email.