Question
How do I enable payment pre-authorisations setting for my appointment types?
Solution
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Please note: HotDoc's Pre-authorisation features require a minimum HotDoc connector version of 4.45.0 on the server. To learn more see |
You can pre-authorise payment for your appointments per appointment type in your HotDoc Dashboard. This can be done for any appointments that are booked online by the patient, or directly through your practice (eg. over the phone or reception).
Once this feature is enabled, when a patient books an appointment HotDoc will hold the funds for the appointment for 7 days unless collected prior. After this time, we release the funds and store the patient's payment method so that payment can still be collected. If patients do not have sufficient funds on their card at the time of booking, they will not be able to book the appointment.
Please follow the steps below to see how to enable these settings for your appointment types.
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Usage fees apply for pre-authorised payments for appointments and are AUD$0.35 plus GST per authorisation attempt, and will be charged to your clinic directly as part of your regular invoice. Upon activating this feature, you will need to review, agree and accept the terms. |
Now you're set up to process pre-authorisations for your consults, we recommend that you review the following articles: