Question
How can I see why a recall could not send via SMS/Push Notification or Email?
Solution
If we were unable to send the patient's recall via SMS, Push Notification or Email, we will show the reason in the patient's recall activity in the HotDoc Dashboard.
For example, the patient's mobile or email address may be invalid or missing, or the patient may have opted out of receiving communications.
This may inform you of the action you need to take next. In some cases, you will need to update the details in the patients file in your practice software, or you can progress the recall via an alternative method such as post or call, or in some cases mark this as done.
To view this:
- In the Dashboard, go to Recalls > Clinical Reminders or Results.
- Click on a patients recall from the list, or search for the recall using the filters or search bar.
- Here you will see the reasons why a recall could not send, or why it may have resumed (eg, patient opted in).
- Example 1: Different reasons why the recall could not send next to the corresponding time stamp
- Example 2: If there are multiple reasons why we could not send a recall, we will show this on one line.
- Example 1: Different reasons why the recall could not send next to the corresponding time stamp