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Why can't I log in to a different Dashboard?

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Question

Why can't I log into a different Dashboard when I have access to multiple locations?

 

Solution

Please double check your login details are correct for the Dashboard you are attempting to access. Ensure that you use an updated version of a major browser (such as Google Chrome).
 

 

If you are having issues logging into a different Dashboard after logging out of the current Dashboard, please kindly follow steps below:

  1. Log out of the current HotDoc Dashboard and close all HotDoc related tabs:

    logout.png

  2. Clear your browser history by following the instructions here

  3. Clear your browser cache and cookies by following the instructions here

  4. Open a new window and log in to the desired Dashboard again using this link: https://www.hotdoc.com.au/dashboard#/login

    If that still doesn't allow you to access the desired Dashboard, please continue on to these steps:
     
  5. Close all HotDoc related tabs and open a new window in Incognito mode by following the instructions here

  6. Log in to the desired Dashboard again using this link: https://www.hotdoc.com.au/dashboard#/login 

Screen_Shot_2021-05-04_at_11.42.51_am.png

 

 

 

 

If you have followed the above steps, and still find that you are encountering some issues with your Dashboard, please contact us via the green Support button below with some further details about the issue and our Support Team will assist as soon as possible! 

 

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