Question

I need to stop a Broadcast from sending to patients. How can I do this?

Solution

There are a few ways to stop a Broadcast from sending, depending on what stage you're at.

• At the end of the flow when creating a Broadcast
• In the Broadcast History section of the Dashboard 

At the end of the flow when creating a Broadcast

1. If you've only just pressed the final button to start sending, you'll be taken to a summary page showing the Broadcast details. At the bottom right of this page, click the Stop sending broadcast button.
   
   
   
   

In the Broadcast History section of the Dashboard 

1. Navigate to Broadcast > Broadcast History and click the Stop send button to the right of the broadcast.
   
   
2. On the message that appears, click the Stop sending broadcast button:
   
   
   
   
3. Once stopped, it will now be displayed on the Broadcast History page with a 'cancelled' status. Click View to see the total recipients it sent for and cost of the messages before sending was stopped:
   
   
   

   Note: The Patients messaged and SMSs sent will only include messages sent before the Broadcast was stopped.

   
   
4. If your broadcast was in a 'pending' or 'queued' status when it was stopped, it will now be displayed on the Broadcast History page in a 'draft' status. Clicking the Edit button will allow you to make changes to this message and send this again.