Question

I need to stop a broadcast from sending to patients. How can I do this?

Solution

There are a few ways to stop a broadcast from sending, depending on what stage you're at.

• At the end of the flow when creating a broadcast
• In the Broadcast History section of the dashboard

At the end of the flow when creating a broadcast

1. If you've only just pressed the final button to start sending, you'll be taken to a summary page showing the broadcast details. At the bottom right of this page, click the Stop sending broadcast button.
   
   
    

In the Broadcast History section of the dashboard

1. Navigate to Broadcast > Broadcast History and click the Stop send button to the right of the broadcast.
   
   
    
2. On the message that appears, click the Stop sending broadcast button.
   
   
    

3. Once stopped, the broadcast will display on the Broadcast History page with a cancelled status. Click View to see the total recipients and message cost before sending was stopped.
   
   
   
   
    

   Note: Patients messaged and SMSs sent only include messages sent before the broadcast was stopped.

    

4. If your broadcast was in a pending or queued status when it was stopped, it will display on the Broadcast History page in a draft status. Click Edit to make changes to the message and send it again.