Question

I want to check the full history of Broadcasts that have been created for my practice. Where can I see this?

Solution

You can access a full history of your Broadcasts in your HotDoc Dashboard following these steps:

1. Log in to your Dashboard. 
   
   
2. Go to Broadcast > Broadcast History:
   
   
   
   
3. Here you can see a full list of Broadcasts. Each will be assigned one of the below statuses:
   

• Draft: Broadcast had been saved but has not been sent yet. It can be edited and deleted.
• Pending: Broadcast will begin to send to recipients soon. If cancelled, it will return to Draft status.
• Sending: Broadcast has begun sending to recipients. It can be viewed and cancelled.
• Cancelled: Broadcast was cancelled during send. Some patients will have received this. It can be viewed and reused to make a new Broadcast. 
• Completed: Broadcast has been sent successfully to all recipients. It can be viewed and reused to make a new Broadcast. 

For a detailed explanation of each column please review the below:

• Start date: The date that the Broadcast was sent. If the Broadcast has not been sent and saved as a draft, this will show a dash (-).
• Name: The internal name of the Broadcast.
• Recipient: Broadcast recipients. Note that this will only show information when the Broadcast was sent using patient phone numbers. If the Broadcast was sent using a Patient ID .CSV file or by filtering, no information will be displayed here. 
• Patients messaged: How many people the message was sent to followed by the total number of people that it is expected to be sent to. For example, if this was 4/18, it would mean that 4 people have been sent the message so far out of a total 18.
• SMSs sent: How many people have been sent the Broadcast message. 
• Status: indicates the status of the Broadcast
• Buttons: View, Stop send, Reuse, Edit, Delete
• Pages: If you have more than 25 Broadcasts in history, at the bottom of the page you will see Previous/Next buttons, and the number of pages to view other items in the list.