- How do I set up Telehealth appointments in HotDoc?
- Can I set up Telehealth Video appointments?
- How do I set up Telehealth appointments in my practice management software?
- Can I set up Telehealth appointments for certain times or days only?
- Who will be eligible for the Medicare Telehealth rebate?
- Can we turn Telehealth on for all practitioners at our practice?
- What are the screening questions patients see in the booking flow?
- Will the patient receive an SMS reminder for their Telehealth appointment?
- Do I need to install software to support Video or Telehealth?
- How secure is HotDoc Video Consultations?
- Can I capture payments online for Telehealth appointments?
How do I set up Telehealth appointments in HotDoc?
You can set up Telehealth appointments in your HotDoc Dashboard by following the instructions in the following support article How to create and manage Telehealth appointments
Can I set up Telehealth Video appointments?
If you're using Best Practice, Medical Director (Pracsoft) or Zedmed, yes! Please see Getting Started with Telehealth Video Consultations for how to set this up.
How do I set up Telehealth appointments in my practice management software?
Please view the relevant instructions on how to set up appointment types in your practice management software by using their support pages below:
Once you have done this, we recommend you link it to your HotDoc Telehealth Appointment Type. This means any HotDoc booked appointments will be clearly labelled as ‘Telehealth’ in your appointment book.
Can I set up Telehealth appointments for certain times or days only?
Yes! You can use our custom sessions feature which allows your practitioners to schedule telehealth appointments for specific times of the day. Please see How to set up a practitioner for Telehealth appointments on specific times or days?
Who will be eligible for the Medicare Telehealth rebate?
We recommend you check the Medicare Benefits news page for the latest information on available item codes during this period.
Can we turn Telehealth on for all practitioners at our practice?
Yes. You can enable this in the Bookings section of the Dashboard, either in the Appointment Types section or per practitioner in the Practitioner Setup section. Please see How to create and manage Telehealth appointments for more info on this.
What are the screening questions patients see in the booking flow?
You can see the screening questions in the following article What are the Telehealth Medicare Eligibility Questions?
Will the patient receive an SMS reminder for their Telehealth appointment?
Yes, please see Will the patient receive a SMS Reminder? for the conditions on when this will send, and what will be sent.
Do I need to install software to support Video or Telehealth?
No. HotDoc Telehealth and Video is fully supported through HotDoc’s platform. The only requirements to enable video are an updated internet browser, camera and computer audio/mic on the doctor’s computer.
How secure is HotDoc Video Consultations?
Please see HotDoc Telehealth Video Privacy and Security for more information.
Can I capture payments online for Telehealth appointments?
Yes! You can use our HotDoc Payments feature. Please see Getting Started with Payments for more information on this.