Logo
Sign in HotDoc Academy Submit request Remote support I'm a patient

  1. HotDoc Support
  2. Browse By Feature
  3. HotDoc Dashboard

  1. HotDoc Support
  2. Browse By Feature
  3. HotDoc Dashboard
Print Friendly and PDF   Follow

Why is my Dashboard not loading as expected?

Last updated 24 September 2026 05:20   ∙   ~ minute read

Question

Why is my HotDoc Dashboard not behaving as expected:
 

  • White or blank browser
  • Changes are not saving
  • Encountering a HotDoc error page
  • Buttons not working when clicked or selected
     

Solution

To fix this issue:

  1. Refresh your browser. 
     
  2. Use an updated version of a major browser to view the HotDoc Dashboard. Google Chrome and Firefox are great options.
     
  3. Log into your Dashboard from a different internet browser such as Google Chrome if you are using Firefox, and vice versa. 
     

    The minimum system version required to run HotDoc may change as we release new features. Keeping your browser updated to the latest version should prevent any major issues from occurring within the Dashboard. 
    ⓘ

     

  4. If you are still encountering issues after completing these steps, please contact HotDoc Support so we can investigate further.
Was this article helpful?
Submit Feedback

2 out of 16 found this helpful

Related articles

  • How to restart the HotDoc services
  • How to open the HotDoc Sidebar
  • How to install the HotDoc Sidebar on Practitioners' workstations
  • How do I add a message to appear when a patient selects an appointment type?
  • How to add, edit or setup a Practitioner

Related articles

  • How to restart the HotDoc services
  • How to open the HotDoc Sidebar
  • How to install the HotDoc Sidebar on Practitioners' workstations
  • How do I add a message to appear when a patient selects an appointment type?
  • How to add, edit or setup a Practitioner
© 2023 HotDoc Online Pty Ltd | Terms of Service | Privacy Policy | Contact Us
© 2023 HotDoc Online Pty Ltd

Terms of Service | Privacy Policy