• How do I see an overview of Recalls that require actioning in my Dashboard?
• Will HotDoc send out a communication for each test result?
• Can practitioners comments on a result appear in a patient's results message?
• Can we see in the HotDoc Dashboard if a patient can view practitioners comments in their results message?
• Can I use HotDoc Results for Urgent results?
• Can I use HotDoc Results for 'No Action' Results?
• Can I manually add a result to the Dashboard?
• Does HotDoc remove the result from my inbox?
• If the doctor checks a result with the action 'Doctor to Advise' 'Nurse to Advise' or 'Reception to Advise', will HotDoc send the patient a results message? 
• Can I customise the send settings for my Results templates vs Clinical Reminder templates?
• Can I send Results to patients on public holidays?
• How is patient privacy protected with Results?
• Do I still need a staff member monitoring Results?
• Can I use the HotDoc Results feature for only some doctors?
• Are the contacts attempts updated in the Follow Up Inbox in Best Practice?
• Are the contact attempts recorded in the patient recall in HotDoc?

How do I see an overview of Recalls that require actioning in my Dashboard?

The Recalls > Summary section in your Dashboard includes a list of all the results that need to be manually actioned or checked in your Dashboard. We strongly recommend using this as your 'to-do' list. For a step by step guide, please read How do I action my Results? (Action checklist)

Will HotDoc send out a communication for each test result?

No, HotDoc will group tests by patient name and the 'performed on' date. This allows us to send the patient one relevant message for all the tests performed on the same date. Further information can be found in the article How do results templates and sequences work?

Can practitioners comments on a result appear in a patient's results message?

Yes! If your practitioners would like to communicate extra information to a patient in their results message, you can enable them per template in the results templates. 

This can be done per practitioner incase there are some practitioners who do not want their comments to show to patients. Please ensure you've obtained consent before turning this on.

We will sync the comments field in the practitioners inbox in Best Practice, and the Holding file in Medical Director/Pracsoft.

Please see How to display practitioner comments in a patients result message and in the HotDoc Dashboard

Can we see in the HotDoc Dashboard if a patient can view practitioners comments in their results message?

Yes. You can show practitioners comments for a patients result to appear under the patient's recall activity in the HotDoc Dashboard, which also allows you view the comment the practitioner is communicating to the patient and if the patient was able to see this.

Please see How to display practitioner comments in a patients result message and in the HotDoc Dashboard for how to set this up and for more details. 

Can I use HotDoc Results for Urgent results?

As it stands, we recommend that HotDoc Results should not replace your existing practice of calling the patient about an urgent result. 

To discuss this option further, please contact customersuccess@hotdoc.com.au 

Can I use HotDoc Results for 'No Action' Results?

For Best Practice customers, we can send messages for 'No Action' results, alongside Non Urgent Appointment reasons. Please see Getting Started with No Action Results for more information.

For Medical Director, you cannot use this for No Action/Normal results, this can only be used for Discuss reasons. 

Can I manually add a result to the Dashboard?

No, as it stands, HotDoc Results only syncs results which have been assigned actions through the Doctor's inbox.

Does HotDoc remove the result from my inbox?
HotDoc Results does not remove the result from the inbox or the patient record. However, we do write back a note to the patient record about any HotDoc communications or actions that have occurred e.g. if we've sent an SMS, push notification, or email, or if the patient has read their notification. For more information, please see: Where are Recall notes entered in the patient's file?

If the doctor checks a result with the action 'Doctor to Advise', 'Nurse to Advise' or 'Reception to Advise', will HotDoc send the patient a result message? 

Can I customise the send settings for my Results templates vs Clinical Reminder templates?

You are able to set it so that your Result sequences send at the same time and days as the settings for Clinical Reminders. Alternatively, you can set it so they are different. This is controlled in the 'Settings' tab under 'Recalls' > 'Results' in the HotDoc Dashboard. Further information can be found in the article Changing the time and days your Recalls send on.

Can I send Results to patients on public holidays?

Yes, you can enable a setting to allow Recall SMN(SMS/push notification) and emails to send on public holidays in your Dashboard > Recalls > Settings. See: Can I send Recalls and Results on public holidays?

How is patient privacy protected with Results?

Patient privacy is protected because we do not share any personal details about the test results in the SMN(SMS/push notification) or email. A patient will receive an SMN or email saying that they have a Result Message and to click on the link to view. Once they click on this link, they are taken to a secure verification page where they go through an identity check to ensure that we are showing the result message to the right person. We don’t reveal the name of the test in any of our messages.

Do I still need a staff member monitoring Results?

We recommend that Results is monitored frequently to ensure that results which can not be sent automatically (patients that have opted out of receiving SMS/email communications, invalid phone numbers, invalid email addresses or invalid age) are still being contacted via phone or by letter. More importantly, it is necessary to regularly check results to ensure patients are also booking their follow up appointment. 

Can I use the HotDoc Results feature for only some doctors?

Yes, it is possible but it’s not recommended. To send Recalls for some doctors, you must have doctors linked and showing in the Recalls dashboard and manually send the Result Recalls. You can filter by the specific doctors, batch select patients, then manually start the sequence. You would also need to manually select all the other doctors and mark those recalls as done which will write back to the patient records as such.

To discuss this option further, please contact customersuccess@hotdoc.com.au

Are the contacts attempts updated in the Follow Up Inbox in Best Practice?

No, not at this time. To review any HotDoc contact attempt, go to the patient file, under “Past Visits”, the contact attempts are labeled as a non-visits. The patients with a “Non urgent appointment” will clear from the Best Practice Follow Up Inbox list once the doctor selects the “Mark result as given” button in Best Practice.

Are the contact attempts recorded in the patient Recall in HotDoc?

Yes! You can see the number of contact attempts made to the patient via SMN(SMS/push notification), email, call, or letters in the Attempts column of a patients recall, directly from the Results section of the Dashboard like below: