- If the doctor marks a 'non-urgent' result as 'Doctor to Advise', will HotDoc send the patient a results notification?
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Can I customise the send settings for my Results templates vs Clinical Reminder templates?
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Are the contacts attempts updated in the Follow Up Inbox in Best Practice?
- Are the contact attempts recorded in the patient recall in HotDoc?
Will HotDoc send out a communication for each test result?
No, HotDoc will group tests by patient name and the 'performed on' date. This allows us to send the patient one relevant message for all the tests performed on the same date. Further information can be found in the article How do Templates and Sequences work?
Can I use HotDoc Results for Urgent results?
As it stands, we recommend that HotDoc Results should not replace your existing practice of calling the patient about an urgent result.
To discuss this option further, please contact your Customer Success Manager.
Can I use HotDoc Results for Normal Results?
As it stands, HotDoc Results is used only for Non Urgent Appointment reasons for Best Practice or Discuss reasons for Medical Director. As normal results are handled differently with different clinics, HotDoc Results may not be an ideal solution for normal results.
Can I manually add a result to the Dashboard?
No, as it stands, HotDoc Results only syncs results which have been assigned actions through the Doctor's inbox.
Does HotDoc remove the result from my inbox?
HotDoc Results does not remove the result from the inbox or the patient record. However, we do write back a note to the patient record about any HotDoc actions that have occurred e.g. if we've sent an SMN or push notification, or if the patient has read their notification. To see where we place these notes, please refer to the articles we have for Best Practice and Medical Director.
If the doctor marks a 'non-urgent' result as 'Doctor to Advise', will HotDoc send the patient a results notification?
Can I customise the send settings for my Results templates vs Clinical Reminder templates?
You are able to set it so that your Result sequences send at the same time and days as the settings for Clinical Reminders. Alternatively, you can set it so they are different. This is controlled in the 'Settings' tab under 'Recalls' > 'Results' in the HotDoc Dashboard. Further information can be found in the article Changing the time and days your Recalls send on.
How is patient privacy protected with Results?
Patient privacy is protected because we do not share any personal details about the test results in the SMN or push notification. A patient will receive an SMN/push notification saying that they have a Result Message and to click on the link to view. Once they click on this link, they are taken to a secure verification page where they go through an identity check to ensure that we are showing the result message to the right person. We don’t reveal the name of the test in any of our messages.
Do I still need a staff member monitoring Results?
We recommend that Results is monitored frequently to ensure that results which can not be sent automatically (patients with “opt out” status, invalid phone numbers, or invalid age) are still being contacted via phone or by letter. More importantly, it is necessary to regularly check results to ensure patients are also booking their follow up appointment.
Can I use the HotDoc Results feature for only some doctors?
Yes, it is possible but it’s not recommended. To send Recalls for some doctors, you must have doctors linked and showing in the Recalls dashboard and manually send the Result Recalls. You can filter by the specific doctors, batch select patients, then manually start the sequence. You would also need to manually select all the other doctors and mark those recalls as done which will write back to the patient records as such.
To discuss this option further, please contact your Customer Success Manager.
Are the contacts attempts updated in the Follow Up Inbox in Best Practice?
No, not at this time. To review any HotDoc contact attempt, go to the patient file, under “Past Visits”, the contact attempts are labeled as a non-visits. The patients with a “Non urgent appointment” will clear from the Best Practice Follow Up Inbox list once the doctor selects the “Mark result as given” button in Best Practice.
Are the contact attempts recorded in the patient recall in HotDoc?
Yes! You can see the number of contact attempts made to the patient via push notification or SMN, call, or letters in the Attempts column of a patients recall, directly from the Results section of the Dashboard like below: 