HotDoc Walk Ins allows for the clinic to set specific practitioners as 'next available'. The patient can then choose if they want whatever appointment is available next, or even whether they prefer the next available appointment from a female or male practitioner.

The settings for 'Next Available Practitioner' can be found under the “Check-in > Settings” tab in the Sidebar of the HotDoc Dashboard.

When on the settings page select “Walk Ins” from the sub menu to view this option.

Any Available Practitioner

If “Show option” is ticked, the “Next Available Practitioner” option will be shown during the patient's walk in booking journey.

“Link Next Available Practitioner” will link your next available option to a chosen practitioner in the clinic's Practice Management System.

This is useful if there is already a dedicated 'walk in' practitioner set up, or if you have a specific practitioner who you would want to divert walk in patients to.

To link a practitioner, click into the drop down menu, choose the practitioner and then click 'Save'.

If a patient then chooses “Next Available Practitioner” when creating a walk in, they will be placed into the waiting room for that linked practitioner.

If 'Show option' is ticked but no practitioner is linked, they will be placed into the waiting room under “Any Doctor”.

Next Available Female/Male Practitioner

If “Show option” is ticked, the “Next Available Female/Male Practitioner” option will be shown during the patient's walk in booking journey.

“Link Next Available Female/Male Practitioner” will link to a chosen practitioner in the clinic's Practice Management System.

To link a practitioner, click into the drop down menu, choose the practitioner and then click 'Save'.

If a patient then chooses “Next Available Female/Male Practitioner” when creating a walk in they will be placed into the waiting room for that linked practitioner.

If 'Show option' is ticked but no practitioner is linked, they will be placed into the waiting room under “Any Doctor” with a note saying "Female/Male practitioner requested".