Logo
Sign in Submit request Remote support I'm a patient

  1. HotDoc Support
  2. Reminders
  3. Using Reminders
  4. Push Notifications

  1. HotDoc Support
  2. Reminders
  3. Using Reminders
  4. Push Notifications
Print Friendly and PDF   Follow

What are Push Notifications?

Last updated 09 November 2020 22:57

What is a Push notification?

A push notification is a message that appears on a mobile device. However, unlike a traditional incoming SMS, it is sent or instigated from an app on the user's device. 

When these notifications are enabled on a patient's device, HotDoc can utilise this feature to send appointment reminders to existing clinic patients who have booked through HotDoc, even if they don't currently have the app or website open.

Push notifications can eliminate potential issues with traditional SMS delivery that can be a result of network issues or message filters and also comes at no extra cost for HotDoc users.

 

push_example_ios.png

Example of a Push Notification on a device

 

 

How does it work?

To activate Push Notifications, please see How to activate Push Notifications.

When the patient taps on the push notification, the associated appointment is opened automatically within the HotDoc app for them to either confirm or cancel. You can see this in action below:

 

pushNotificationGif_smaller.gif

 

Please note: 

  • HotDoc will send a Push Notification first. If not confirmed or cancelled via this method after two hours, we will send an SMS message as well.

  • To be eligible for push notifications for bookings not made via the HotDoc app, the patient needs to have already attended an appointment booked with HotDoc at your clinic.

  • If the patient doesn't have the HotDoc app installed or push notifications enabled, they will receive their Reminders via SMS as normal.

  • You can learn more about eligibility by reading Why didn't the patient receive a Push Notification?
Was this article helpful?
8 out of 8 found this helpful

Related articles

  • Getting Started with Reminders
  • Why didn't the patient receive a Push Notification?
  • How to activate Push Notifications
  • How do I know if an appointment has been confirmed?
  • Getting Started with Reviews
© 2020 HotDoc Online Pty Ltd | Terms of Service | Privacy Policy | Contact Us
© 2020 HotDoc Online Pty Ltd

Terms of Service | Privacy Policy