| Note: this feature is only compatible with customers using Best Practice |
- Why hasn't a patient received a No Action Results message?
- Why do we need to check off all requested tests in the last year?
- Is it possible to enable No Action Results for some practitioners only?
- What happens if multiple tests have been requested on the same day?
- Will patients be notified if I check off older requested tests?
- When I turn on No Action Results, will HotDoc send for Results that are already marked as Done?
- Can I see details of outstanding requested tests in the Dashboard?
- Will this affect sending for Non-urgent appointment Results?
- Will No Action messages send for Correspondences?
- Can I send a No Action Result message if the result is marked as 'Done: Expired' in the Dashboard?
- If HotDoc sends a No Action result to the patient, will it automatically mark it as Given in Best Practice?
- What date will HotDoc start sending No Action Results?
- Will HotDoc make a contact note in Best Practice for No Action Results?
Why hasn't a patient received a No Action Results message?
There are several reasons why a patient may not receive a No Action Result message, including:
- Relevant requested tests have not been marked as returned
- The patient has unchecked items in the doctors Inbox, for the given performed date
- One or more tests were marked as "Under specialist care"
- One or more tests were marked with an action other than "No action"
- We are unable to contact the patient due to age reasons, because they have opted out of SMS communication or they do not have a valid mobile number
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For more information, please see: Why did a patient not receive a No Action Results message |
Why do we need to check off all requested tests in the last year?
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In order for a No Action Result notification to send for a result, all requested test within the 12 months prior to the Performed date (inclusive) must be marked as 'returned' in Best Practice. |
Eg. For a test performed on March 1st 2023, any Outstanding requests for tests between March 1st 2022 and March 1st 2023 must be marked as returned before a notification will send.
It is not always clear which requests for tests are for the results that have been returned. To avoid sending a No Action Result notification before all results have come back, we treat any request for tests within the last 12 months as relevant to a result.
Is it possible to enable No Action Results for some practitioners only?
To discuss this option further, please contact customersuccess@hotdoc.com.au
What happens if multiple tests have been requested on the same day?
HotDoc groups together test results by performed date. This means that each patient will only ever receive one No Action Result or Result recall for any given performed date.
If the requested tests are performed on the same date, HotDoc will group these together into one Result.
If the requested tests are performed on different dates, a Result will be created for each date.
In both cases, all requested tests would need to be marked as returned before a No Action Results message can send.
Will patients be notified if I check off old requested tests?
By default, HotDoc will only send a No Action Results message if all tests for the given Performed date were checked within 14 days of the first result being checked. You can adjust this window of time in your Template Settings.
See: Mark as done if unable to send for [X] days
When I turn on No Action Results, will HotDoc send for Results that are already marked as Done?
No, No Action Results will only send for Results that are checked after the feature has been activated. Any results that are already marked as done will remain in a Done state unless further results are returned and checked for the performed date.
Can I see details of outstanding requested tests and unchecked items in the Dashboard?
Yes! If a Result is In progress - waiting for results in the Dashboard, you can select View to see the Result Details. Here you can see details of requested tests that are still outstanding and/or unchecked items.
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For more information, please see: How can I see details of outstanding requested tests and unchecked items? |
Will this affect sending for Non-urgent appointment Results?
No, there is no change how Recalls send for Non-urgent appointment Results.
Non-urgent appointment Recalls will continue to send regardless of whether the patient has outstanding requested tests.
Will No Action messages send for Correspondences?
No, No Action Results will only send for Investigations.
HotDoc can still recall a patient for Correspondences checked as requiring a Non-urgent appointment.
See: How to set up Correspondence or Documents Sync for HotDoc Results
Can I send a No Action Result message if the result is marked as 'Done: Expired' in the Dashboard?
Yes, you can restart any Results that have resolved to a 'Done: Expired' state.
See: How do I restart a recall sequence?
If HotDoc sends a No Action result to the patient, will it automatically mark it as Given in Best Practice?
What date will HotDoc start sending No Action Results?
Will HotDoc make a contact note in Best Practice for No Action Results?
Once a No Action Result is sent to the patient, we will writeback a note with the HotDoc contact attempt in Best Practice in the patient file. Please see Where are Recall notes entered in the patient's file? - How to find Results notes in the patient file for more information