Logo
Sign in HotDoc Academy Submit request Remote support I'm a patient

  1. HotDoc Support
  2. Getting Started
  3. Getting Started

  1. HotDoc Support
  2. Getting Started
  3. Getting Started
Print Friendly and PDF   Follow

Getting Started with the Local GP Access Integrated Booking Program

Last updated 28 November 2025 03:03   ∙   ~ minute read

 

This guide is intended for practices participating in the Local GP Access Program. Please only refer to this article if your practice is participating in this Program.
 
ⓘ Please note

 

This guide covers the essentials of setting up the Local GP Access Program from your practice. If your practice is participating, please follow the steps below to get started with the program.
 

 

   In this article

  • Create your appointment type
  • What next?

 

Create your appointment type

An appointment type must be created in your HotDoc Dashboard prior to going live with the feature. This section takes you through the steps to setup your appointment type.
  1. Log into your HotDoc Dashboard and select Bookings > Appointment Types > New Appointment Type.

    Screen_Shot_2022-11-23_at_3.11.41_pm.png
  2. Name your new appointment type Local GP Access Appt:



     
  3. Ensure Enabled for online appointments and Ask patients to enter the reason for their appointment are selected:




     
  4. In the Program Enrolment section, select 'Healthy North Coast Triage' 

    Screen_Shot_2022-11-23_at_3.13.34_pm.png

     
  5. Under Templates for Practitioners, update your settings by: 
    • Enabling for New and/or Existing patients
    • Reviewing your Appointment Length
    • Adjusting how far in advance patients can book the appointment type

      Screen_Shot_2022-11-23_at_3.16.05_pm.png
       
  6. Link the appointment type to the applicable appointment type in your Practice Software:

    Screen_Shot_2022-11-23_at_3.17.31_pm.png

     
  7. Select the practitioners who will be accepting appointments through the program (if you are creating new practitioners for the program, please see How to add or edit a Practitioner):

    Screen_Shot_2022-11-23_at_3.25.14_pm.png

     
  8. Lastly, save any changes you have made by selecting the green Save button at the bottom of the screen:

    Screen_Shot_2022-11-23_at_3.25.52_pm.png
     

 

What next?

From here, the Nurses from the Local GP Access Triage team will triage patients through their phone lines and assist in booking patients in with the appointment type you just created.

This appointment type is only visible to the Local GP Access Triage team.

If you're interested in how they make a patient booking, please see How to book using the Local GP Access Triage Program.

Was this article helpful?
Submit Feedback

0 out of 1 found this helpful

Related articles

  • How to book a patient appointment using the North Coast Health Connect Triage Program
  • How to upload a .CSV file for a Broadcast?
  • Why can't I link a Practitioner in the Dashboard?
  • How to create, edit and delete Custom Appointment Type Sessions
  • How do practitioners action Routine Requests in the HotDoc Sidebar?

Related articles

  • How to book a patient appointment using the North Coast Health Connect Triage Program
  • How to upload a .CSV file for a Broadcast?
  • Why can't I link a Practitioner in the Dashboard?
  • How to create, edit and delete Custom Appointment Type Sessions
  • How do practitioners action Routine Requests in the HotDoc Sidebar?
© 2023 HotDoc Online Pty Ltd | Terms of Service | Privacy Policy | Contact Us
© 2023 HotDoc Online Pty Ltd

Terms of Service | Privacy Policy