iPad Kiosk Installation Guide

 HotDoc Kiosk on iPad requires the minimum version Hardware and Software below:

  • iPad Air or above
  • iOS 10 or above 

Step 1: Preparing the iPad

Change iPad Name to Clinic's Name


Turn Screen to Auto-Off

Settings>Display & Brightness>Auto-Lock>Select ‘Never’ 

Turn Passcode Off

Settings>Touch ID & Passcode>Turn Passcode Off

Deactivate All Notifications

Settings>Notifications>Turn off notifications for each App

Location Services On

Settings>Privacy>Location Service>On

Set Brightness 

Settings>Display & Brightness> Adjust the level

Disable the Control Centre

Settings>Control Centre> Turn off for ‘Apps’ and ‘Lock Screen’

Disable Siri

Settings>Siri>Off     OR   Settings>General>Siri>Off


Step 2: Downloading the HotDoc Kiosk Software

  1. Open the web browser (Safari) and go to https://www.hotdoc.com.au/download-kiosk

  2. This should open up the app store. Click "GET" to install the HotDoc Kiosk application.

  3. The app will be successfully installed when the "GET" button changes to "OPEN". Once you see this, head back to your iPad Home Screen and click on the newly installed HotDoc Kiosk app:


  4. Sign in with your HotDoc user details (if you have forgotten your password, you can reset it using the instructions here):


    If you run into troubles from here, it can sometimes be helpful to force quit the app and re-launch it using the guide here.

Step 3: Switch on Guided Access 

This iPad feature restricts usage of the iPad to just one app which can be helpful for preventing patients from accidentally quitting out of the Kiosk application. To switch this on:

  • Head to Settings>General>Accessibility>Guided Access then slide button to ‘On’
  • Click back into the HotDoc Kiosk app and then triple-click the Home button to switch Guided Access On.
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