HotDoc Check-In can be downloaded onto an iPad if your clinic prefers to use this over the Chromebase option.
This guide will take you through how to install HotDoc Check-In on your iPad. Please complete all steps to ensure you have a valid install and that the app performs well on your device.
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In this article |
1. Minimum iPad Requirements
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If your iPad does not meet the minimum requirements, you will be unable to run the Kiosk app on your device, or may run into troubles logging into the app if it has downloaded. |
In order to make sure the check in experience is consistent for both your clinic and your patients, HotDoc Kiosk on iPad requires the minimum version hardware and software below:
- iPad Air or above
- iOS 10 or above
To check your iPad's software, please see Apple's guide: Find the software version on your iPhone, iPad or iPod.
If your iPad does not meet these requirements, you will not be able to run the check in app. In this instance, we recommend that you secure a newer device, or chat to us about purchasing a Chromebase Kiosk device instead.
2. Preparing the iPad
Once you've verified that your iPad is running the correct software, we suggest the following steps below to prepare the iPad for usage.
These suggestions will allow your iPad to perform more seamlessly as a Kiosk device, preventing situations such as the iPad switching off and not being available.
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Change iPad Name to Clinic's Name Settings>General>About>Name |
Turn Screen to Auto-Off Settings>Display & Brightness>Auto-Lock>Select ‘Never’ |
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Turn Passcode Off Settings>Touch ID & Passcode>Turn Passcode Off |
Deactivate All Notifications Settings>Notifications>Turn off notifications for each App |
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Location Services On Settings>Privacy>Location Service>On |
Set Brightness Settings>Display & Brightness> Adjust the level |
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Disable the Control Centre Settings>Control Centre> Turn off for ‘Apps’ and ‘Lock Screen’ (if applicable) |
Disable Siri Settings>Siri>Off OR Settings>General>Siri>Off |
3. Downloading the HotDoc Kiosk App
Once you've prepared your iPad, the next step is to download the HotDoc Kiosk app.
- Open the web browser (Safari) and go to https://www.hotdoc.com.au/download-kiosk
- This should open up the App Store. Click "GET" to install the HotDoc Kiosk application.
- The app will be successfully installed when the "GET" button changes to "OPEN". Once you see this, head back to your iPad Home Screen and click on the newly installed HotDoc Kiosk app:
- Sign in with your HotDoc user details (if you have forgotten your password, you can reset it using the instructions here):
If you run into troubles from here, it can sometimes be helpful to force quit the app and re-launch it using the guide here.
4. Switch on Guide Access
Once the HotDoc Kiosk app is downloaded, you're almost ready to start using it with your patients. Before doing so, we suggest one last feature update, switching on Guided Access.
Guided Access restricts usage of the iPad to just one app which can be helpful for preventing patients from accidentally quitting out of the Kiosk application. To switch this on:
- Head to Settings > General > Accessibility > Guided Access then slide button to On
- Click back into the HotDoc Kiosk app and then triple-click the Home button to switch Guided Access On.
To learn more about Guided Access, please see Apple's guide: Use Guided Access with iPhone, iPad and iPod touch