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HotDoc's Broadcast MyMedicare Registration Status feature requires a minimum HotDoc connector version of 4.49.0 on the server. Please follow the steps in this article to see how to do this. |
If you would like to use HotDoc's MyMedicare Registration Filter when sending a Broadcast, you will need to make sure that your server is running HotDoc version 4.49.0 or above.
Some practices may have the updated version of the HotDoc Sidebar and connector installed on reception workstations, but have an older version on the server due to some restrictions placed on automatic updating.
To see what version connector you are running on your server, log into the server and hover your mouse over the HotDoc logo in the Sidebar:
If you are running a version lower than 4.49.0, you will need to update your connector version.
How to update your HotDoc version
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Firstly, stop the HotDoc Services by opening Services on your server, navigating to HotDoc Manager and Updater service then selecting Stop the service:
- Download the HotDoc installer from this link.
- Run the installer and follow the prompts (leave all defaults unless you require a different install directory)
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When the installation is complete the sidebar should automatically open up on the right-hand side of the screen:
- If the Sidebar is not already logged in automatically, log in again using your Clinic User details.
If you are experiencing issues from here, please get in touch with our Support Team and they can assist you further on updating this.
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Updated your HotDoc connector version but still can't see the MyMedicare Registration status? You may need to update your practice software version. The minimum required software versions to use this field are: Best Practice: Orchid SP1 Revision 1 Medical Director (Pracsoft): v4.3 Zedmed: v36.5.2 Please update your software version to use this feature. |