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  3. Using HotDoc Recalls

Using HotDoc Recalls

How to guides on using the HotDoc Recalls product

Recalls - The Patient Journey

  • What does the patient see when they receive a Clinical Reminder SMS?
  • What if a patient has an invalid mobile phone number?
  • Can a patient call the practice via the Recall message?
  • Can a patient opt-out of SMS notifications?
  • Can patients book online via the Recall message?

Reception and Recalls

  • Reception Team Guide to Recalls

Recalls Templates and Sequences

  • How to pause your Recall Templates
  • How to remove a reason from a Template Group
  • Pause on Booking for HotDoc Recalls
  • How to edit, add and remove Clinical Reminder Templates
  • How to assign a reason to a Template Group
See all 7 articles

Recalls Dashboard Settings

  • Linking your recalls to doctors in HotDoc
  • Configuring when your Recalls will send
  • How can I stop Recalls from sending to specific age groups?

Clinical Reminders - Checks and Actions

  • Clinical Reminders - Batch Actions
  • Action Checklist for Clinical Reminders

HotDoc Results

  • Correspondence Sync
  • Results - FAQs
  • How does HotDoc sync results?
  • How do Templates and Sequences work?
  • What does the Patient see when they receive a Results message?

Results - Checks and Actions

  • Action Checklist for Results

Recalls FAQs

  • What is a Sequence?
  • How to check recalls for upcoming appointment details
  • How to filter Recalls
  • How to search for a Recall
  • What does each Recall status mean?
See all 15 articles
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