Recalls & Results Troubleshooting and Advice
- How can I see why a recall could not send via SMS/Push Notification or Email?
- How can I see who at my practice manually actioned a recall?
- How to edit 'Results: No action' template settings
- What doctors need to do in Best Practice to send No Action Results
- Why didn't a patient receive a No Action Results message?
- Can I send Recalls and Results on public holidays?
- How do I link an upcoming appointment to a Recall
- Why are my results not syncing?
- What does Invalid State mean?
- How do I find previously generated Recall letters?
- How do I delay a Recall sending until its due date?
- Can I stop an SMS Recall from going out?
- How do I check a patient's upcoming appointment details within a recall?
- What does each Recall status mean?
- How do I remove a reason from a Template Group?
- Is a copy of the recall letter saved in the patient's medical record?
- How do I download and print Recall letters?
- Why are Recalls that have been resolved or given still showing in the Dashboard?