1. HotDoc Support
2. Recalls

Introduction

• What is Recalls?
• Recalls Dashboard Tutorial

Clinical Reminders - Getting Started

• What does the patient see when they receive a Clinical Reminders message?
• Setting up Clinical Reminders
• Video - How to Create and Activate templates for New Clinical Reminder types

Results - Getting Started

• What does the Patient see when they receive a Results message?
• Results - FAQs
• What is HotDoc Results?
• How does HotDoc sync results?
• How do Templates and Sequences work?

Recalls - The Patient Journey

• What if a patient doesn’t have a mobile phone?
• Can a patient call the practice via the Recall message?
• Can a patient opt-out of SMS notifications?
• Can patients book online via the Recall message?

Recalls FAQs

• What does each Recall status mean?
• Where are Recall notes entered into the patients file within Medical Director?
• Where are Recall notes entered into the patients file within Zedmed?
• Where are Recall notes entered into the patients file within Best Practice?
• What is a Sequence?
• Do you update 'contact attempts'?

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Clinical Reminders - Daily Checks and Actions

• Clinical Reminders – Maintenance Checks and Actions
• Clinical Reminders - Batch Actions
• Video - What to do in the 'To Action' Screen
• Video - The 'To Post' Page
• Video - Track the Status of your recalls
• Video - Modifying Active Template

Reception and Recalls

• Recalls - Tips for Reception
• Video: Recalls Overview (90 Sec)

Recalls Templates and Sequences

• Pausing a template when a patient makes a booking
• Creating a new Clinical Reminders Template
• How to restart a Recall
• How to assign a reason to a Template Group

Updates and Features

• Pause on Booking for HotDoc Recalls
• Linking your recalls to doctors in HotDoc
• Cervical Screening Changes