• What is this?
• How many credits do I get?
• Do my credits expire?
• How do I use the credits?
• What if I want to use more than 500 credits to send my Broadcast?
• What if I want to use less than 500 credits to send my next Broadcast?
• What should I use them for?

What is this?

As part of Customer Appreciation Day for 2020, HotDoc is providing our practices with a token of our gratitude in the form of 500 free sms credits.

How many credits do I get?

500 SMS credits will be applied to your account at the end of the month that you send your next Broadcast.

For practices who still use our legacy pre-paid SMS credits, you will see 500 credits added to your account in the HotDoc Dashboard.

Do my credits expire?

No, you can use them when you wish from October 2020 onwards.

How do I use the credits?

The credits will be automatically applied to your account. Just simply send a Broadcast as you usually would and we will deduct the usage from your 500 SMS credit. To send a Broadcast, see How to create a Broadcast SMS.

What if I want to use more than 500 credits to send my Broadcast?

That’s ok! HotDoc will take from your usage the 500 free SMS credits and you will only be invoiced for the difference.

What if I want to use less than 500 credits to send my next Broadcast?

That’s ok too! We will deduct your Broadcast from the 500 credits and roll the leftover to be used on your next Broadcast.

What should I use them for?

Anything you want! With Christmas coming up, you may want to advise your patients of changes in opening hours or you may have services running like flu clinics that you want to let your patients know about.