Why are Recalls that have been resolved or given still showing in the Dashboard?
Sometimes you may find that there are Recalls in your Dashboard that haven't been resolved, even after you've marked them as given in your clinical software. Read the information below to check if this is expected behaviour:
- By default, HotDoc syncs Recalls 14 days before the due date and can continue to see any changes made to a Recall for 30 days after the due date. This period of time can be referred to as the 'sync window'.
- If a Recall is marked as given in your clinical software more than 30 days past the due date and therefore outside the 'sync window', HotDoc will not be able to sync this and the Recall will remain unresolved on the Dashboard.
How Do I Clear A Recall From The Dashboard?
If you are sure the patient has come in for their Recall, you can manually mark the Recall as done on the Dashboard. See below for examples of what the 'Mark as done' button looks like.
Recall Status: To Post
Recall Status: Unresolved