Question

Inform Activations is a 2-way communication tool that appears after the patient confirms their appointment or books an appointment. It prompts patients to answer a series of questions relating to their health.

It's important to know what the HotDoc Inform Activations look like from your patient's perspective. What does the patient see when they see an Inform Activation? 

Solution

The patient journey for an Inform Activation will vary depending on the campaigns that you have selected. The example shown below is for the "Care Plan" campaign. If you would like to view the specific questions for each campaign and check which campaigns you have activated, please refer to our support article here.

1. When a patient's online booking is confirmed or they confirm their appointment via the link in one of our SMS reminders, they will then be asked a series of questions.
   
   
   
   
2. If the patient selects Yes they will then proceed to the next question asking them if you are their regular GP:
   
   
   
   
3. If the patient selects Yes again then they will be shown the next question:
   
   
   
   
4. Finally, if they select yes, they will be prompted to allow the practice to reach out and learn more: 
   
   
   

This response will then be emailed to your practice's desired email address and you will then be able to proactively reach out to the patient.

Please note, if the patient answers no to any question they will not proceed and it will advise them "Thanks for taking the time to answer these questions".