Question

Why are today's slots that are available in our practice management system, not showing as bookable on our HotDoc Bookings Page?

Solution

1. Log into your HotDoc Dashboard.
   
   

2. Navigate to Bookings > Practitioner Setup:
   
   
   
   
3.  Select Edit next to the affected practitioner: 
   
   
   
   
4. Scroll to 'Online Bookings Settings': 
   
   Check to make sure patients can book an appointment <1 day before the appointment starts.
   
   
   - In the example above, Patients can book an appointment online 0 minutes before the appointment. This means, when viewing the practitioner's online availability, all future slots will show including the availability they have for that day. 
   
   
   - In the example above, Patients can book an appointment online 5 hours before the appointment, when viewing the practitioner's online availability, it will skip the next 5 hours and display slots available past that point. 
   
   
5. Changing this setting will take effect immediately. Review your changes by clicking View my Bookings page at the top of your dashboard. 
   

If these steps don't resolve the unavailability, please read these steps: Why is the practitioner "Not available" on my Bookings Page?