Best Practice - Medical Director (Pracsoft) - Zedmed - Dental4Windows - HotDoc Calendar
Question
A patient paid for the appointment via HotDoc. How do they claim their Medicare Rebate?
Solution
| For mixed billing or private billing, we recommend that you charge the patient for the full amount of the appointment upfront and then send the claim electronically to Medicare using your clinical software. |
When a claim is sent to Medicare as a privately paid appointment that the patient has paid for in full, it triggers a payment from Medicare to the patient's nominated bank account.
You can learn more about sending the claim to Medicare with the links below:
- Medicare Online options for health professionals
- BP Online claiming for private
- Online claiming with Pracsoft
- Patient claim with Zedmed
The patient will receive an email after their appointment to confirm the full charge you have set in the HotDoc Dashboard. The email will also contain some links on how to make a Medicare claim and how to check if Medicare has the patient's latest bank details to assist them with the rebate:
Example of email confirming charge and rebate links