Logo
Sign in HotDoc Academy Submit request Remote support I'm a patient

  1. HotDoc Support
  2. Browse By Feature
  3. Payments
  4. Using HotDoc Payments

  1. HotDoc Support
  2. Browse By Feature
  3. Payments
  4. Using HotDoc Payments
Print Friendly and PDF   Follow

How do I refund a HotDoc Payment to the patient?

Last updated 23 June 2022 10:34   ∙   ~ minute read

Question

How do I refund a HotDoc Payment back to the patient, if it has been successfully collected by HotDoc?

Solution

Best Practice - Medical Director (Pracsoft) - Zedmed - Helix - Dental4Windows - HotDoc Calendar

If a payment for a patients appointment has been successfully collected by HotDoc and you need to refund the patient, you can do this by following the steps below. 

If you are refunding a payment that has already been captured by the processor, the processing fees will not be refunded to your account.

Please note: If you completed a manual Payment Request and you need to refund this to the patient, please see How to refund a Payment Request.

  1. In your HotDoc Dashboard, head to Payments > Online Bookings, locate the booking you wish to refund and select the Refund button:

    payment.png

  2. You should then see a pop up box appear asking you to confirm the refund. Select Yes Refund to process the funds back to the patient:

    refund.png

  3. The Patient will receive an email advising them of the refund and that the funds will be returned within 5 business days:

    Screen_Shot_2020-05-12_at_11.52.42_am.jpg

 

Was this article helpful?
Submit Feedback

1 out of 1 found this helpful

Related articles

  • What happens to a HotDoc Payment if the patient cancels or reschedules their appointment?
  • How do I cancel or collect a payment if a patient did not attend their appointment?
  • How to create, refund or cancel a HotDoc 'Payment Request'
  • How do I view Payments Reporting in the Dashboard?
  • Getting Started with Payments

Related articles

  • What happens to a HotDoc Payment if the patient cancels or reschedules their appointment?
  • How do I cancel or collect a payment if a patient did not attend their appointment?
  • How to create, refund or cancel a HotDoc 'Payment Request'
  • How do I view Payments Reporting in the Dashboard?
  • Getting Started with Payments
© 2022 HotDoc Online Pty Ltd | Terms of Service | Privacy Policy | Contact Us
© 2022 HotDoc Online Pty Ltd

Terms of Service | Privacy Policy