This article will discuss how to use the HotDoc Support Centre (the site you are on now), and the HotDoc Academy to discover answers or find information to assist you in using HotDoc. This article is designed for new HotDoc users who need assistance in finding information. 

Video

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Find information in the HotDoc Support Centre

The HotDoc Support Centre is a great site to go to if you need assistance or troubleshooting with the HotDoc product. It is regularly updated to keep itself in lock step with the features currently available on HotDoc. 

1. To access the HotDoc Support Centre, you can navigate directly to it at support.hotdoc.com.au. Save this page as a bookmark in your web browser to easily access this. 
   
   
2. The icons on this page lead to each product or feature of HotDoc. Click the relevant icon to our resources for this: 
   
   
   
   
3. You can also search for key words in the search bar. As you type, articles will appear and you can click this to access it: 
   
   
   
   
4. At the bottom of the page, you're able to see the most viewed articles to get help for common issues:
   
   
5. If you need to Print any article, or Email an article for your reference, you can use the Print and Email buttons at the top of each article. The article will be reformatted to fit on a page if you select Print, and selecting Email will automatically compress images to an email-ready format. 

How to access HotDoc Academy

1. To access HotDoc Academy, go to academy.hotdoc.com.au. It's a good idea to bookmark this page so you can access it again quickly. 
   
   
2. Log in to HotDoc Academy with your HotDoc Dashboard username and password.
   
   
   • You will need to press Authorise to pass on your account information to Skilljar, the third party which manages the HotDoc Academy platform. This platform has been fully vetted from a security standpoint, and only the following information is provided to Skilljar:
     • Your name and clinic (in order to track your progress and provide you with tailored support when you need it)
     • The clinical software you use (in order to tailor courseware to your specific software)
       
       
3. From the HotDoc Academy homepage, select your role or the product you would like information about in order to access the courseware.
   
4. As you complete courseware, HotDoc Academy will keep track of your progress. Make sure you always use the same username and password so that your progress is always up to date. 
   
   

Searching HotDoc Academy

As you are using HotDoc Academy, you may need to access some specific courseware or solve a single issue you are having. The search feature can come in handy if you need to find something specific. 

1. To search HotDoc Academy, use the search bar in the top right of the screen.
   
   
2. Instantly, results will appear which mention the term you have searched for:
   
   
   
   
3. Using the filter buttons at the top of the screen, you can refine these results to only show Plans, Paths, Courses or Individual Lessons. Click any result to be taken directly to that page. You may need to register or enrol for a course before being able to access it.