This article provides a round-up of the the 2020 updates to features released as a part of the COVID-Mode patient and Telehealth screening.
Time/Date |
Feature Update or Change |
| 11:12 AEDT 16/04/2020 | We have amended a Bulk Billed Eligibility question to 'under the age of 16' to better align with the regulations |
| 17:15 AEDT 08/04/2020 | We have updated the Bulk Billed Eligibility questions to match the new regulations around Telehealth Bulk Billing |
| 16:24 AEDT 06/04/2020 | We have updated the screening mode checkbox to reflect that it is not needed if Telehealth Only mode is on. |
| 11:08 AEDT 31/03/2020 | Custom Reminder copy will override Telehealth Mode rules |
| 11:31 AEDT 30/03/2020 | Any 'phone call' type consultation will also be considered a Telehealth appointment with the Telehealth Mode rules applied |
| 10:40 AEDT 30/03/2020 | If the clinic has Telehealth Mode Only on, we will automatically create an alert on their booking page to communicate this setting clearly to patients. |
| 9:04 AEDT 30/03/2020 | Telehealth screening questions have been updated to match new government regulations |
| 8:52 AEDT 30/03/2020 | All Telehealth appointments have had Telehealth screening removed as per the Government change to enable the Medicare Rebate for most Telehealth appointment types. Telehealth Mode Only is released. |
| 17:38 AEDT 27/03/2020 | Telehealth Screening has been amended to ask whether patients have been in contact with a suspected case, or someone who as returned from overseas or interstate |
| 10:25 AEDT 27/03/2020 | Telehealth Screening has been amended to ask if the patient has travelled interstate |
| 16:20 AEDT 24/03/2020 | We've added a feature to bypass the Telehealth screening questions if a doctor is performing standard Telehealth consults without the need to screen for medicare eligibility |
| 14:40 AEDT 24/03/2020 | Patient screening now allows for customisation of call options, including call clinic, call hotline, or the option for both |
| 11:59 AEDT 23/03/2020 | Telehealth screening question regarding healthcare workers has been amended to ask if they have a fever of 38C or higher |
| 14:28 AEDT 19/03/2020 | Answers to the Telehealth screening questions will write back to the appointment book alongside the phone number and email address |
| 10:21 AEDT 19/03/2020 | Telehealth screening question relating to patients who hav both symptoms and have been in contact with a confirmed case is now asked first. A question regarding health workers has been added in line with updated medicare eligibility requirements |
| 10:21 AEDT 19/03/2020 | We've improved the initial patient screening alert message to be more concise |
| 11:43 AEDT 18/03/2020 | HotDoc Reminders will detect any telehealth appointments in a clinic's appointment book and send telehealth related SMS copy |
| 9:47 AEDT 18/03/2020 | Telehealth screening question relating to practice attendance in the last 12 months has been updated to be asked first |
| 13:39 AEDT 17/03/2020 | Telehealth screening question relating to people self-isolating after overseas travel has been added in line with updated medicare eligibility requirements |
| 13:29 AEDT 17/03/2020 | We have added a message to the start of patient screening stressing the importance of answering truthfully to protect the health of practice staff and the public |
| 13:29 AEDT 17/03/2020 | Telehealth appointments now have updated Reminder SMS copy to ensure patients remember to stay at home and be ready to accept a call |
| 11:46 AEDT 17/03/2020 | Telehealth screening questions relating to symptoms and travel have been updated in line with updated medicare eligibility requirements |
| 11:34 AEDT 17/03/2020 | Telehealth screening now confirms the patient email as well as phone number to assist with sending post consult documentation |
| 10:00 AEDT 17/03/2020 | Telehealth screening for patients updated to ask if the patient has attend the practice in the past 12 months in line with medicare eligibility requirements being expanded beyond doctor |
| 9:30 AEDT 16/03/2020 | Patient screening in bookings updated to ask patient about overseas travel in the last 14 days and contact with confirmed COVID-19 cases. |
| 9:00 AEDT 16/03/2020 | Telehealth Consult setup made easier in the HotDoc Dashboard, with a 'Telehealth (Phone Consult)' appointment type being created during setup and the ability to bulk activate for practitioners |
| 12:37 AEDT 13/03/2020 | Telehealth screening for patients who are pregnant or have a baby updated in line with changed medicare eligibility requirements |
| 11:58 AEDT 12/03/2020 | Telehealth screening according to medicare eligibity requirements is now available in Bookings. Patients are also asked to confirm the phone number to be contacted on and this is written to the appointment book. Patients are reminded to stay at home in the app and after confirming a Reminder. |
| 14:59 AEDT 11/03/2020 | Patient Screening Mode expanded to Mobile Check-in and all appointments viewed in the HotDoc app. We now advise patients to call ahead if they have symptoms and notify reception and self isolate after mobile check-in |
| 13:15 AEDT 11/03/2020 | Patient Screening Mode expanded to Reminders, advising patients to call ahead when appropriate |
| 10:53 AEDT 11/03/2020 | Patient Screening Mode expanded to Kiosk, directing at risk patients to reception instead of sitting in the waiting room |
| 12:07 AEDT 10/03/2020 | COVID-19 Mode added to the HotDoc Dashboard, allowing clinics to activate Patient Screening Mode in bookings |
| 10:00 AEDT 02/03/2020 | COVID-19 Inform Campaign goes Live, keeping patients up to date with the most up to date information. |